Toni-Ann Taylor
Burnaby
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2
2
years of professional experience
Work History
Peer Support Shiftlead
Downtown Eastside Women's Centre
02.2025 - Current
- Oversee shelter staff and volunteers during the assigned shift
- Provide guidance, direction, and support to team members.
- Respond to client concerns, complaints, or crises with professionalism and empathy.
- Document shift activities, incidents, and any notable client issues.
- Help onboard new staff or volunteers during the shift
- Monitor inventory levels of essential supplies and reorder once approaching reorder level
Woman Support Worker
Atira Woman Resource Society
08.2023 - 08.2025
- Provide emotional and practical support tailored to individual needs.
- Advocate on behalf of residents with external agencies (e.g., housing, social services, healthcare).
- Assist residents in developing and achieving personal goals.
- Respond to crises including mental health emergencies or conflicts between residents.
- Follow safety protocols and de-escalation procedures.
- Report maintenance needs and safety concerns.
- Enforce house rules and occupancy agreements in a respectful and trauma-informed manner.
Peer Support Worker
Downtown Eastside Woman Center
11.2023 - 02.2025
- Active listening/one-to-one support, accompaniments, and advocacy, to help women keep their rooms/units clean.
- Preparing and delivering food, and with medication and health care, including administration of naloxone
- Provide women with available resources and information to obtain necessary assistance.
- Support women with a wide array of emotional and practical work
Education
MBA - Business Administration
University Canada West
07.2025
Bachelor of Science - Management Studies
University of The West Indies
02.2021
Skills
- Non-violent crisis intervention
- Strong problem-solving skills with the ability to analyze issues and develop effective solutions
- Provide effective behavioral support
- Provide adequate emotional support
- Excellent first-aid skills
- Exceptional communication skill
- Highly computer literate
- Excellent organization and record keeping skills
Languages
English
Native or Bilingual
Timeline
Peer Support Shiftlead
Downtown Eastside Women's Centre
02.2025 - Current
Peer Support Worker
Downtown Eastside Woman Center
11.2023 - 02.2025
Woman Support Worker
Atira Woman Resource Society
08.2023 - 08.2025
Bachelor of Science - Management Studies
University of The West Indies
MBA - Business Administration
University Canada West
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