Tong Piat Senorina Wong
Burnaby,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Corporate Flight Attendant & Cabin Service Trainer
EXECUCREW LIMITED
06.2016 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Senior Manager
HK BELLAWINGS JET LIMITED
10.2014 - 04.2016
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Cabin Services and Training Manager
AEGLE AVIATION LIMITED
09.2013 - 09.2014
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Chief Flight Attendant
HONG KONG JET LIMITED
04.2012 - 09.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Flight Attendant
METROJET HONG KONG LIMITED
11.2009 - 04.2012
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Executive Cabin Crew
JET AVIATION BUSINESS JET (HK) LIMITED
03.2009 - 08.2009
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Flight Purser
OASIS HONG KONG AIRLINES
09.2006 - 04.2008
- Processed information quickly to take immediate action during unexpected or serious situations.
- Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
- Maintained and completed administrative records and documents to meet company requirements.
- Partnered with flight department to meet inflight and station operational obligations.
Cabin Crew
VIRGIN ATLANTIC AIRWAYS
09.2004 - 09.2006
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Checked personnel for proper uniforms and safety equipment.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
Cabin Crew
JAPAN AIRLINES
01.2002 - 09.2004
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Checked personnel for proper uniforms and safety equipment.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
Education
Bachelor of Arts - Business Administration and Management
09.2005
Hotel and Catering Management
06.1997
Skills
- Corporate Training
- Coaching and Training
- Microsoft Office
- Customer Satisfaction
- Multilingual: Mandarin, Cantonese, Tagalog, Fukien and English
- Crew and Passenger Safety
- Emergency Care
Timeline
Corporate Flight Attendant & Cabin Service Trainer - EXECUCREW LIMITED
06.2016 - Current
Senior Manager - HK BELLAWINGS JET LIMITED
10.2014 - 04.2016
Cabin Services and Training Manager - AEGLE AVIATION LIMITED
09.2013 - 09.2014
Chief Flight Attendant - HONG KONG JET LIMITED
04.2012 - 09.2013
Flight Attendant - METROJET HONG KONG LIMITED
11.2009 - 04.2012
Executive Cabin Crew - JET AVIATION BUSINESS JET (HK) LIMITED
03.2009 - 08.2009
Flight Purser - OASIS HONG KONG AIRLINES
09.2006 - 04.2008
Cabin Crew - VIRGIN ATLANTIC AIRWAYS
09.2004 - 09.2006
Cabin Crew - JAPAN AIRLINES
01.2002 - 09.2004
De Montfort University (SCOPE) - Bachelor of Arts, Business Administration and Management
Kong Technical College - , Hotel and Catering Management
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