Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tongogara M Marufu

Thorold,ON

Summary

Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Housekeeping Room Attendant

Princess Cruises Lines
08.2022 - 07.2023
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in timely manner for 10 guest rooms each shift..
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Supported front desk team by promptly addressing guest requests and concerns, fostering welcoming atmosphere.

Housekeeper

Mutsa Guest Lordge
09.2018 - 06.2022
  • Upheld high standards of sanitation in common areas, contributing to inviting atmosphere for guests.
  • Ensured all rooms met Lodge cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Prioritized prompt reporting of defects in guest rooms to ensure rooms are comfortable hence ensuring memorable guest experience for clients.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction

Education

GED -

Ranche House Collage
Bulawayo, Zimbabwe
11.2007

Skills

  • Ordering Cleaning Supplies
  • Sorting and Washing Laundry
  • Vacuuming and Sweeping
  • Dusting Furniture
  • Cleaning Bathrooms
  • Customer Service-Focused
  • Waste disposal
  • Teamwork abilities
  • Restocking supplies
  • Mopping floors
  • Cleaning techniques
  • Chemical handling
  • Safety protocols
  • Attention to detail

Languages

English
Full Professional

Certification

Occupational Safety Health, Environment Management Certificate.

First Aid Certificate.

Basic Life Support Certificate.

Ordinary Level Certificate.

Timeline

Housekeeping Room Attendant

Princess Cruises Lines
08.2022 - 07.2023

Housekeeper

Mutsa Guest Lordge
09.2018 - 06.2022

GED -

Ranche House Collage

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Tongogara M Marufu