TONGHUA GU

• Processed daily batch payments for 200 merchants, monitored payment workflows, and resolved discrepancies at the root cause, achieving 99.8% transaction accuracy and reducing processing time by 30% through automation tools.
• Led monthly reconciliation of 200+ merchant statements, reducing discrepancies to
• Managed end-to-end Accounts Payable (AP) cycles, ensuring 100% on-time payments by implementing automated tracking alerts and delivering weekly analytical reports to the Accounting Manager.
• Streamlined financial processes by co-designing 3 standardized workflows，cutting manual effort by 25% during system testing phases.
• Leveraged advanced Excel functions (VLOOKUP, PivotTables) to analyze 10,000+ data entries monthly and build dynamic reporting templates, accelerating report generation by 40%.

• Accurately recorded the entry and outflow of paper cheques in the computer system, streamlining the organization of financial documents and enhancing the accuracy and efficiency of the cheque entry process.
• Assisted accountants in organizing statements and invoices and updating warehouse inventory statistics. Ensured timely updates and maintenance of financial records, contributing to smoother accounting operations.
• Facilitated the cheque payment process by proactively communicating with suppliers through phone calls and emails, and assisting suppliers during in-person visits.

• Assisted marginalized engineering communities including women, 2SLGBTQ+, Indigenous and radicalized people.

• Provided administrative assistance via developing event calendar and designing digital communications for days of significance to promote awareness and foster community engagement.

• Conducted physical space inclusion survey , enhancing understanding and fostering the development of more inclusive policies and practices within the community.

• Improved culture and productivity by fostering an inclusive and equitable workplace environment.

• Planned a marketing campaign by defining measurable goals , timeline and responsible, and audience for

designing special offers and combos to promote food delivery service for local businesses during the lockdown.

• Edited and published photos and articles to promote products on WeChat targeting potential customers.

• Co-ordinated with restaurant owners and managers to facilitate the campaign, and increased restaurants income by 20% on various online food ordering apps.

• Conducted research on products and target demographics for developing creative blogs and articles to promote different spa services and products.

• Utilized creative writing and content strategy (eg. tagline and hashtags, ket messages), and boosted brand exposure via increasing social media followers by 15%.

• Collaborated closely with team members to design posters and graphics using image editing software.

• Updated and maintained social media platforms by interacting and eng aging with the followers timely.