Tong Tony Jiang
Coquitlam,BC
Summary
Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.Skilled in active listening, problem-solving, and using CRM software effectively.
Overview
11
11
years of professional experience
Work History
Call Center Agent-Speculation and Vacancy Tax
Service BC
01.2025 - Current
- Helped callers with their speculation tax related questions and also helped with speculation and vacancy tax declarations.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Customer Service Agent
Grainger Canada
10.2021 - 10.2024
- Answering customer’s questions about inventory and general questions about items by both email and phone
- Quoting prices, ordering and cancelling orders for customers both over the phone and by email
- Inventory organization and count
- Performing returns and dispatching carriers for picking up defective items
- Providing customers with receipts and invoices when needed
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Rewards Representative
President’s Choice Bank
03.2020 - 03.2021
- Actively Engage with customers to educate and promote President's Choice Financial products
- Understand customer needs to make appropriate recommendations
- Registering customers for new credit cards and opening bank accounts
- Answering questions and resolving issues about credit cards and bank accounts with customers
- Customer Service to clients over the phone taking up to 80 calls in a day when busy
- Collecting outstanding fees and debts by both calling customers and from customers calling in
- Negotiating payment arrangements
- Arranging Appointments between clients and cancelation/save agents and recording them in excel files
- Answering customer inquiries about services and account information, un-suspending their accounts when needed
- Sending invoices to clients when needed
Date Entry Agent- Contract
iFinance Canada
10.2019 - 12.2019
- Company Overview: Contract position
- Entering in loan applications and personal data in both English and French by both email and by phone
- Entering in client information in both company data base and in excel from both English and French applications
- Contract position
Customer Service Agent
Hyperwallet
05.2019 - 09.2019
- Customer Service in both English and French to clients, taking up to 60 phone calls a day with some phone calls lasting up to an hour
- Clients were from not only Canada and France but also Belgium, Switzerland, Haiti, Tahiti and West Africa
- Instructing customers on how to use their pay portals, prepaid cards and general account information
- Data entry of client personal info, updating their profiles when need
- Informing customers of purchases made on their accounts and ordering them new cards as well as cancelling/un-suspending them
- Reviewing invoices with clients
Customer Service Agent
Frontline Group Telus
10.2017 - 05.2019
- Customer Service to clients over the phone taking up to 80 calls in a day when busy
- Collecting outstanding fees and debts by both calling customers and from customers calling in
- Negotiating payment arrangements
- Arranging Appointments between clients and cancelation/save agents and recording them in excel files
- Answering customer inquiries about services and account information, un-suspending their accounts when needed
- Sending invoices to clients when needed
Stand Manager
BC Place
07.2015 - 10.2018
- Customer Service
- Inventory Count and Management
- Organizing Workers
- Data entry of inventory
Concession Vendor
BC Place
06.2014 - 07.2015
- Customer Service
- Cashier duties
- Food and alcohol services
Education
Bachelor of Arts - History
Simon Fraser University
Burnaby, BC05-2016
Skills
- Call center operations
- Customer communications
- Payment processing
- Team development
- Technical support
- Problem-solving skills
- Data entry
- Typing speed
- Answering questions
- Interpersonal skills
- Resolving issues
- Account updating
Languages
French
Limited Working
English
Full Professional
Chinese (Mandarin)
Limited Working
Timeline
Call Center Agent-Speculation and Vacancy Tax
Service BC
01.2025 - Current
Customer Service Agent
Grainger Canada
10.2021 - 10.2024
Rewards Representative
President’s Choice Bank
03.2020 - 03.2021
Date Entry Agent- Contract
iFinance Canada
10.2019 - 12.2019
Customer Service Agent
Hyperwallet
05.2019 - 09.2019
Customer Service Agent
Frontline Group Telus
10.2017 - 05.2019
Stand Manager
BC Place
07.2015 - 10.2018
Concession Vendor
BC Place
06.2014 - 07.2015
Bachelor of Arts - History
Simon Fraser University
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