Summary
Overview
Work History
Education
Skills
Certification
Highlights Of Skills
Timeline
Generic

Tonaya Simmonds

London

Summary

Dedicated and reliable professional with strong communication and organizational skills, seeking to contribute to a dynamic team in a customer service or administrative role. Eager to apply my experience in client interaction and task management to support company operations and enhance customer satisfaction.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist- Part-time

AT Eyewear
01.2021 - 01.2023
  • Greeted visitors, answered phones, and directed inquiries
  • Managed and organized databases and electronic records by maintaining databases and records with precision, ensuring data integrity and accessibility
  • Took and ensured messages were passed to the appropriate staff member in time
  • Directed visitors by maintaining employee and department directories
  • Created and updated spreadsheets, presentations, forms, and databases
  • Addressed customer concerns or complaints and successfully resolved customer issues effectively, fostering positive relationships and enhancing customer satisfaction

Waitress- Part-time

Tracks & Records
01.2020 - 01.2022
  • Greeted and seated customers, providing a welcoming dining experience
  • Took accurate food and drink orders and communicated them to the kitchen efficiently
  • Delivered meals and beverages promptly, ensuring customer satisfaction
  • Managed table rotations and ensured a clean and organized dining area
  • Handled payments, processed transactions, and balanced daily cash flow
  • Collaborated with kitchen staff and other team members to ensure smooth service
  • Addressed customer complaints and resolved issues to maintain positive customer relations

Caregiver- Part-time

Mustard Seed Communities
01.2018 - 01.2020
  • Ensured a safe and hygienic environment for residents, including maintaining clean living space
  • Maintained records of care, progress, and any incidents or changes in health or behavior
  • Kept an open communication with families, staff, and healthcare professionals to provide the best care
  • Treated individuals with disabilities with respect, dignity, and recognized their unique strengths and abilities
  • Collaborated with other caregivers and professionals to create a supportive and inclusive environment

Education

Law Clerk (CO-OP) Endorsed Diploma - Law Clerk

Fanshawe College
London, Ontario
06-2025

Highschool Diploma -

Excelsior High School
06.2022

Skills

  • Communication skills
  • Organizational skills
  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Planning
  • Legal research skills

Certification

Ministry of Labour Worker Health and Safety Awareness

Highlights Of Skills

  • Possess excellent communication skills, demonstrated through effective verbal and written interactions with colleagues, clients, and other external contacts.
  • Showcase strong organizational skills by efficiently managing tasks, projects, and deadlines to enhance overall workflow and productivity.
  • Exhibit problem-solving abilities by analyzing challenges and implementing innovative solutions to drive positive outcomes in diverse situations.
  • Demonstrate keen attention to detail in all tasks, ensuring accuracy and precision to deliver high-quality results consistently.
  • Effectively manage time to optimize productivity and meet deadlines, utilizing efficient time management strategies.
  • Excel in planning and organization, employing a systematic approach to streamline processes and enhance overall efficiency.
  • Effective legal research skills, including the use of By-Laws, Westlaw, E-Laws, and Quick Law.

Timeline

Receptionist- Part-time

AT Eyewear
01.2021 - 01.2023

Waitress- Part-time

Tracks & Records
01.2020 - 01.2022

Caregiver- Part-time

Mustard Seed Communities
01.2018 - 01.2020

Highschool Diploma -

Excelsior High School

Law Clerk (CO-OP) Endorsed Diploma - Law Clerk

Fanshawe College
Tonaya Simmonds