Tonantzin Lavenant-Hayward
Mission Viejo
Summary
Highly motivated and professional healthcare trained and certified worker.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist Volunteer
Providence Hospital Mission Viejo
01.2021 - 12.2023
- Managed the hospital front desk with a professional and approachable demeanor, creating a welcoming environment for patients, visitors, and staff
- Responded calmly and effectively to emergency situations, liaising with relevant hospital personnel and following established protocols to ensure a swift and organized response
- Provided essential administrative support by managing patient records, updating information in the system, and assisting in the coordination of daily front desk operations for the hospital
Community Outreach Volunteer
Mission Viejo Activities Committee
01.2018 - 12.2023
- Participated in outreach with the youth of the local community to volunteer, fostering a sense of belonging and involvement
- Put on events that collaborated with multiple aspects of the surrounding community, such as the Dia De Los Muertos celebration
Guest Services, Ticket Taker
Laguna Beach Art Festival
01.2022 - 12.2023
- Welcomed visitors with a friendly and welcoming demeanor as a ticket taker at an art exhibition, fostering a positive first impression for attendees
- Problem Resolution: Addressed and resolved ticket-related issues promptly and diplomatically, ensuring visitor satisfaction and maintaining a positive atmosphere throughout the art exhibition
Restaurant Team Member
Raising Cane's
02.2024 - 08.2024
- Operated register to process payments and collect cash payment for order totals
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing
Education
High School Diploma -
California Prepatory Academy
06.2024
Skills
- Customer Service Excellence: Proven ability to provide exceptional customer service, ensuring a positive experience for patrons through friendly interactions and efficient order processing
- Team Collaboration: Adept at working seamlessly within a team environment, contributing to a harmonious and efficient workflow during peak business hours
- Attention to Detail: Demonstrated precision in the preparation of product and accurate order fulfillment, ensuring consistently high-quality products
- Multitasking Proficiency: Skilled in managing multiple tasks simultaneously, particularly adept at handling numerous orders efficiently during busy periods to meet customer demands
- Adaptability: Ability to adapt to changing customer preferences and work requirements
Certification
- Medical Assistant certification
- CPR training
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Team Member
Raising Cane's
02.2024 - 08.2024
Guest Services, Ticket Taker
Laguna Beach Art Festival
01.2022 - 12.2023
Front Desk Receptionist Volunteer
Providence Hospital Mission Viejo
01.2021 - 12.2023
Community Outreach Volunteer
Mission Viejo Activities Committee
01.2018 - 12.2023
High School Diploma -
California Prepatory Academy
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