Tonae Martin
San Lorenzo
Summary
Dedicated and enthusiastic entry-level professional seeking a Customer Service Representative role. Skilled in communication, problem-solving, and maintaining a positive customer experience. Eager to learn new systems and contribute to team success while delivering high-quality service.
Overview
3
3
years of professional experience
Work History
Baseball Umpire
San Lorenzo, CA
03.2025 - Current
- Enforced game rules and regulations to ensure fair play and sportsmanship.
- Communicated decisions clearly to players, coaches, and spectators during games.
- Maintained composure under pressure while managing challenging situations on the field.
- Collaborated with officiating crew to facilitate smooth game operations and decision-making.
- Adapted quickly to varying game conditions and rules interpretations as required.
- Promoted good sportsmanship among players.
- Communicated effectively with scorekeepers to ensure accurate record-keeping of game events.
Snack Bar Volunteer
Little League Baseball Inc.
San Lorenzo, CA
03.2023 - Current
- Assisted in daily operations of snack bar, ensuring smooth service during games.
- Prepared and served a variety of snacks and beverages to players and families.
- Maintained cleanliness and organization of snack bar area for optimal efficiency.
- Engaged with customers to provide excellent service and address inquiries promptly.
- Monitored inventory levels, restocking supplies as needed to prevent shortages.
- Collaborated with fellow volunteers to coordinate shift schedules and responsibilities.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Demonstrated adaptability by effectively multitasking during peak hours to ensure timely service for all customers.
- Performed opening and closing duties as needed, preparing the snack bar for successful operation each day.
- Assisted in training new volunteers, sharing knowledge on best practices for excellent customer service and efficient operations.
Ice Cream Server
Leadership Teacher
San Lorenzo, CA
10.2025 - 10.2025
- Provided excellent customer service while serving ice cream and desserts.
- Maintained cleanliness and organization of work area to ensure food safety compliance.
- Collaborated with team members to enhance service speed during peak hours.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Enhanced customer experience by providing friendly and efficient service.
Education
High School Diploma -
Arroyo High School
San Lorenzo, CA06-2026
Skills
- Decision-making skills
- Good judgement
- Time management
- Sportsmanship
- Task prioritization
- Endurance
- Staff leadership
- Excellent communication
- Multitasking Abilities
- Reliability
- Teamwork and collaboration
Timeline
Ice Cream Server
Leadership Teacher
10.2025 - 10.2025
Baseball Umpire
03.2025 - Current
Snack Bar Volunteer
Little League Baseball Inc.
03.2023 - Current
High School Diploma -
Arroyo High School
Section name
- San Lorenzo Little League - San Lorenzo, CA
- Snack Bar Associate 2022-2024
- Managing inventory, making sure there are enough snacks and drinks available
- Ensuring everything is stocked and organized
- Managing cash register and handling money
- Provided excellent customer service to players and families
- Clean up and put away snacks and drinks