TOMÁS REBOLLO
San Ramon
Summary
Experienced Project Manager with a proven track record in strategic team leadership and client relationship management. Bilingual communicator skilled in conflict resolution and innovative problem-solving, dedicated to driving project success. Demonstrates expertise in leading diverse teams, managing timelines, and optimizing resource allocation. Known for persuasive communication and effective negotiation with stakeholders to ensure project alignment and goals are met.
Overview
6
6
years of professional experience
Work History
Project Manager Lead Janssen Neuroscience
Hogarth - Ex Wunderman Thompso
01.2024 - Current
- Develop and update project plans to document objectives, resources, schedules, and budget.
- Facilitate the resolution of conflicts between team members when necessary.
- Identify risks associated with each project, and develop strategies for mitigating those risks.
- Alignment with stakeholders and internal teams to understand the needs of each project.
- Development of junior and mid-senior project managers.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Managing multiple projects with competing deadlines simultaneously.
Project Manager - Janssen Neuroscience & Cardiovascular
Wunderman Thompson Studios
10.2021 - 12.2023
- Develop and update project plans to document objectives, resources, schedules, and budget.
- Identify risks associated with each project, and develop strategies for mitigating those risks.
- Alignment with stakeholders and internal teams to understand the needs of each project.
- Managing multiple projects with competing deadlines simultaneously.
Radiology Prior Authorization Rep
Ingenious Americas
02.2021 - 10.2021
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Followed up on pending prior authorization requests to ensure timely processing.
- Made outbound calls to insurance companies, patients and physicians to perform eligibility checks for patients.
- Collaborated with insurance companies to clarify coverage details and resolve issues related to prior authorization.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
Customer Service Team Manager for US
Alorica
10.2020 - 02.2021
- Managed team of customer service representatives to ensure high-quality support.
- Analyzed business performance data and forecasted business results for upper management.
- Set attainable daily, weekly, and monthly goals and game plans for team members.
- Encouraged a positive and productive work environment among team members.
- Utilized recognition and reward tools frequently to recognize achievements.
- Developed and maintained a knowledge base of frequently asked questions and answers.
Customer Service Team Leader for Amazon US
Alorica
08.2019 - 10.2020
- Provided guidance to team members on resolving customer-related challenges.
- Supported team manager with daily operational duties.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Assisted with the training of new team members.
Amazon US Tech Support Representative
Alorica
05.2019 - 08.2019
- Delivered assistance in both retail and tech support areas.
- Conferred with customers by telephone or in person to provide information about products and/or services.
- Achieved higher than expected service benchmarks.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
S O C I A L S C I E N C E -
UdelaR
01-2028
Skills
- Verbal communication
- Written communication
- Management
- Supervision
- Team development
- Conflict management
- Problem-solving
- Adaptation
- Waterfall methodologies
- Agile methodologies
- Project management
- Client relations development
- Client retention
- Stakeholder management
- Decision making
- Root-cause analysis
- Performance evaluations
- Coaching and mentoring
References
- MARIA JOSE GARIBALDI, 59895589485, Hogarth
- IGNACIO SCHAURICHT, 59895564539, Alorica
- AGUSTIN PIMIENTA, 59892869799, Alorica
Languages
- Spanish
- English
Timeline
Project Manager Lead Janssen Neuroscience
Hogarth - Ex Wunderman Thompso
01.2024 - Current
Project Manager - Janssen Neuroscience & Cardiovascular
Wunderman Thompson Studios
10.2021 - 12.2023
Radiology Prior Authorization Rep
Ingenious Americas
02.2021 - 10.2021
Customer Service Team Manager for US
Alorica
10.2020 - 02.2021
Customer Service Team Leader for Amazon US
Alorica
08.2019 - 10.2020
Amazon US Tech Support Representative
Alorica
05.2019 - 08.2019
S O C I A L S C I E N C E -
UdelaR
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