Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Tomoko Ikezawa

Summary

Adept at navigating high-stress situations, I enhanced customer satisfaction at Core Communications Ltd. by resolving complex issues with professionalism and critical thinking. My experience includes knowledge of Microsoft Office Tools (Outlook, Excel, Word and Edge) and a proven track record in improving client relations, demonstrating both exceptional problem-solving abilities and administrative support skills.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Core Communications Ltd.
01.2017 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered prompt service to prioritize customer needs.


Customer Service Representative

Telco Management Inc.
02.2010 - 12.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Patent Attorney's Personal Assistant

Ide Corporation
01.2000 - 12.2009
  • Maintained official files.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Education

Personal Care Attendant - Certificate Program

Capilano University
North Vancouver, BC

ESL/Education

Tennessee Technological University
TN, USA

Bachelor Of Arts - English Literature And History

MUSASHI University in Japan
Tokyo

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Complaint Handling
  • Microsoft Outlook, Word, Excel
  • Clerical Support
  • Customer Relations
  • Professional telephone demeanor
  • Administrative Support
  • Live chat support

Languages

English
Professional Working
Japanese
Native or Bilingual

Timeline

Customer Service Representative

Core Communications Ltd.
01.2017 - 07.2024

Customer Service Representative

Telco Management Inc.
02.2010 - 12.2016

Patent Attorney's Personal Assistant

Ide Corporation
01.2000 - 12.2009

Personal Care Attendant - Certificate Program

Capilano University

ESL/Education

Tennessee Technological University

Bachelor Of Arts - English Literature And History

MUSASHI University in Japan
Tomoko Ikezawa