Tomoko Ikezawa
Summary
Adept at navigating high-stress situations, I enhanced customer satisfaction at Core Communications Ltd. by resolving complex issues with professionalism and critical thinking. My experience includes knowledge of Microsoft Office Tools (Outlook, Excel, Word and Edge) and a proven track record in improving client relations, demonstrating both exceptional problem-solving abilities and administrative support skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Core Communications Ltd.
01.2017 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Telco Management Inc.
02.2010 - 12.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patent Attorney's Personal Assistant
Ide Corporation
01.2000 - 12.2009
- Maintained official files.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Education
Personal Care Attendant - Certificate Program
Capilano University
North Vancouver, BCESL/Education
Tennessee Technological University
TN, USABachelor Of Arts - English Literature And History
MUSASHI University in Japan
TokyoSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Complaint Handling
- Microsoft Outlook, Word, Excel
- Clerical Support
- Customer Relations
- Professional telephone demeanor
- Administrative Support
- Live chat support
Languages
English
Professional Working
Japanese
Native or Bilingual
Timeline
Customer Service Representative
Core Communications Ltd.
01.2017 - 07.2024
Customer Service Representative
Telco Management Inc.
02.2010 - 12.2016
Patent Attorney's Personal Assistant
Ide Corporation
01.2000 - 12.2009
Personal Care Attendant - Certificate Program
Capilano University
ESL/Education
Tennessee Technological University
Bachelor Of Arts - English Literature And History
MUSASHI University in Japan
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