Tomoko Fujii
Coquitlam,BC
Summary
Proven HR Staffing Coordinator Manager and Customer Service Specialist with a track record of fostering inclusive environments and enhancing customer loyalty at companies like Staff Service Cooperation. Skilled in recruitment and relationship building, I've significantly contributed to staff development and customer satisfaction. Expert in handling escalated issues, ensuring professional growth and positive outcomes.
Overview
24
24
years of professional experience
Work History
Customer Service Cashier
Yogen Fruz
09.2010 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Jean-Guy Caron
07.2007 - 12.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Human Resources Staffing Coordinator Maneger
Staff Service Cooperation
04.2001 - 03.2006
- Developed performance review programs to support employee growth and development, resulting in higher levels of job satisfaction.
- Championed diversity initiatives within the organization by promoting inclusive hiring practices and supporting internal affinity groups'' efforts in creating an inclusive environment.
- Conducted thorough investigations into workplace conflicts, resolving issues with professionalism and discretion.
- Mentored junior HR team members by sharing knowledge and expertise, fostering professional growth among colleagues.
Customer Service Representative
Japan Airlines
04.2000 - 03.2001
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Hotel Management - English / Hospitality Management
YMCA International College
Totsuka, Japan03.2000
Skills
Relationship building
Timeline
Customer Service Cashier
Yogen Fruz
09.2010 - 08.2024
Customer Service Representative
Jean-Guy Caron
07.2007 - 12.2008
Human Resources Staffing Coordinator Maneger
Staff Service Cooperation
04.2001 - 03.2006
Customer Service Representative
Japan Airlines
04.2000 - 03.2001
Hotel Management - English / Hospitality Management
YMCA International College
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