Tomoka Matsumoto
Summary
- Holding Permanent Resident
- Positive and outgoing
- Strong communication skill and teamwork
- Certified Responsible Service of Alcohol
- Fluent in English and Japanese
- Proactive decision making
- Experienced customer service skill
- Proficient at MS Words and Excel.
Overview
7
7
years of professional experience
Work History
Tour guide
Dolphin Tours
09.2023 - 12.2024
- Transport and escort individuals or groups on tours of cities, waterways, and industrial and other establishments.
- Describe points of interest, answer questions and supply information.
- Provide historical and cultural facts related to the site.
Sales associate
Uniqlo Australia
03.2023 - 08.2023
- Assisted customers with fashion product consulting, cloth fitting and sales transaction.
- Targeted sales by promoting store products, consulting and recommendation to customer’s needs.
- Assisted in organizing inventory and stock checking to ensure product security.
- Performed daily duties of cleaning up the retail area.
Assistance Coordinator
Emergency Assistance Japan
09.2021 - 10.2022
- Assisting clients and providing them with advice on insurance and financial issues
- Guiding clients through the claims process, taking care of all paperwork and procedures
- Keeping up to date with insurance industry news and regulatory developments
Supervisor
Saku Broadway
01.2020 - 08.2021
- Provides feedback to the employee and department managers on the employees’ performance of job responsibilities
- Work closely with the manager to identify and resolve performance issues/opportunities of the team members as they arise
- Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team.
Barista
Starbucks Canada
04.2018 - 01.2020
- Prepared and served drinks and food in accordance with health codes and franchise operation standards.
- Maintained cleanliness of café at all times to meet BC Food Safety standards. Duties include cleaning customer area, maintaining condiment bar and removing trash.
- Strictly performed all support tasks such as sanitizing food cases, equipment and restocking products & samples.
Education
Hospitality Management Diploma - undefined
Vancouver Community College
04.2019
Skills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Creative solutions
Languages
English
Native or Bilingual
Timeline
Tour guide
Dolphin Tours
09.2023 - 12.2024
Sales associate
Uniqlo Australia
03.2023 - 08.2023
Assistance Coordinator
Emergency Assistance Japan
09.2021 - 10.2022
Supervisor
Saku Broadway
01.2020 - 08.2021
Barista
Starbucks Canada
04.2018 - 01.2020
Hospitality Management Diploma - undefined
Vancouver Community College
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