Tommy Vo
Rosemead
Summary
5+ years working in customer service, creating a enthusiastic atmosphere personalized for all guests to reach their satisfaction. Adaptable in any situation to reach company's standard. Collaborative with team members to promote a productive workplace.
Overview
6
6
years of professional experience
Work History
Attractions Host
Universal Studios
09.2023 - 11.2023
- Managed crowd control effectively, maintaining order during peak times.
- Facilitated guest participation in interactive experiences,
- Fostered a fun and engaging atmosphere for all visitors.
Server
Maruya
12.2021 - 03.2023
- Addressed customer concerns professionally, ensuring positive relationships.
- Worked POS system to place orders and handle complimentary items.
- Communication skills with kitchen staff to deliver customer meals in timely manner.
Server, Shift Lead
The Boiling Crab
01.2019 - 12.2021
- Coordinated with kitchen staff to ensure timely delivery of orders.
- Training new hires, providing guidance on restaurant standards/best practices.
- Strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server, Barista
Ten Ren's Tea Time
09.2017 - 12.2018
- Enhanced customer satisfaction by promptly providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Ability to collaborative work that enhanced overall productivity levels.
Education
Associate of Arts - Kinesiology
Pasadena City College
Pasadena, CA05.2025
High School Diploma -
San Gabriel High School
San Gabriel, CA2017
Skills
- Quick Learner
- Strong Work Ethics
- Exceptional Communication
- Team Leadership
- Adaptability
- Enthusiastic/Optimistic
- Friendly and Professional
- Certified Personal Trainer
Timeline
Attractions Host
Universal Studios
09.2023 - 11.2023
Server
Maruya
12.2021 - 03.2023
Server, Shift Lead
The Boiling Crab
01.2019 - 12.2021
Server, Barista
Ten Ren's Tea Time
09.2017 - 12.2018
Associate of Arts - Kinesiology
Pasadena City College
High School Diploma -
San Gabriel High School
Similar Profiles
Zaevion FordZaevion Ford
Stocking Associate at Universal StudiosStocking Associate at Universal Studios
Joshua VegaJoshua Vega
Resort Transportation Assist at Universal StudiosResort Transportation Assist at Universal Studios
Estalise CilEstalise Cil
Host at Universal StudiosHost at Universal Studios
Alandra WynterAlandra Wynter
Attractions Attendant at Universal StudiosAttractions Attendant at Universal Studios
Miguel MataMiguel Mata
Barista Shift Supervisor at Starbuck CoffeeBarista Shift Supervisor at Starbuck Coffee