Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tommy West

Edmonton,AB

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Safety professional equipped with solid background in workplace safety and compliance. Proven ability to lead safety committees and drive initiatives that enhance workplace safety.

Emphasizes team collaboration and adaptability to ensure secure and productive environment. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.

Overview

9
9
years of professional experience

Work History

Sales Consultant

Sherwood Dodge
07.2022 - 04.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Presented professional image consistent with company's brand values.

Department Supervisor

Home Depot Canada
03.2018 - 07.2022
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 22 employees, delegated tasks and held each employee accountable for completing assignments.
  • Co-chairman of Health and Safety Committee at both locations.
  • Machine Operator and Trainer including fork lift, reach truck, order picker, electric ladder, and electric pallet jack.
  • Featured in Home Depot Canada's new associate training for one of the Home Depot values - Building Strong Relationships

Arena Operator

Town of Killam
10.2017 - 03.2018
  • Operated auxiliary equipment for snow removal and groundskeeping tasks as needed, maintaining clean and accessible facilities.
  • Provided exceptional customer service by addressing concerns promptly and professionally, ensuring guest satisfaction during events.
  • Enhanced ice quality by operating and maintaining Zamboni equipment, ensuring a smooth and safe surface for events.
  • Reduced downtime between ice events by efficiently resurfacing and edging the ice in a timely manner.
  • Ensured safe operation of Ice Plant by daily monitoring of gauges and temperatures.

Line Cook

Earls Kitchen + Bar Lethbridge
04.2016 - 08.2017
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.

Cashier

Pita Pit Lethbridge
01.2015 - 04.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Handled high-pressure situations calmly and professionally during peak hours of operation.

Education

High School Diploma -

Winston Churchill High School
06.2018

Skills

  • Time Management
  • Customer Relationship Management
  • CRM proficiency
  • Product and service knowledge
  • Online Marketing
  • Lead Generation
  • Referral Generation
  • Hazard Identification
  • Workplace Safety
  • Problem-Solving
  • Computer Skills
  • Equipment Operation
  • Heavy Lifting
  • Quality Control
  • Quality Assurance

Languages

English
Native or Bilingual

Timeline

Sales Consultant

Sherwood Dodge
07.2022 - 04.2024

Department Supervisor

Home Depot Canada
03.2018 - 07.2022

Arena Operator

Town of Killam
10.2017 - 03.2018

Line Cook

Earls Kitchen + Bar Lethbridge
04.2016 - 08.2017

Cashier

Pita Pit Lethbridge
01.2015 - 04.2016

High School Diploma -

Winston Churchill High School
Tommy West