
Results-driven Account Manager with 25 years of sales and installation experience in the flooring industry. Proven track record building long-term partnerships, retaining key accounts, and driving revenue growth across multifamily, commercial, and retail sectors. Strong leader skilled in territory development, client relationship management, issue resolution, and negotiating profitable contracts. Adept at influencing decision-makers, implementing product placement strategies, and maximizing repeat business.
Account Development · Territory Sales · New Account Creation · Revenue Retention
Prospecting & Cold Calling · Order Processing · Issue Resolution · Persuasive Negotiation
Client Meetings · Product & Service Sales · Business Development · Installation Oversight
• Grew existing account base by 70% through targeted calling, relationship building, and consistent follow-up.
• Developed and executed sales strategies informed by competitor research and market trends.
• Called on architects and designers to drive product specifications on multiple large multifamily projects.
• Attended trade shows and industry events to promote products and expand professional network.
• Resolved issues with high-profile customers to preserve relationships and encourage repeat business.
• Supervised operations staff and enforced company policies to ensure consistent, efficient performance.
• Managed inventory and supply chain processes to ensure timely, accurate delivery of materials for projects.
• Negotiated contracts with vendors and customers to secure favorable pricing and improve margins.
• Introduced process improvements that reduced turnaround time and increased operational profitability.
• Trained and coached team members to maintain high productivity and meet performance targets.
• Identified customer needs, qualified opportunities, and closed profitable installation projects.
Account Development Territory Sales New Account Creation Revenue Retention
Prospecting & Cold Calling Order Processing Issue Resolution Persuasive Negotiation
Client Meetings Product & Service Sales Business Development Installation Oversight