Summary
Overview
Work History
Education
Skills
Timeline
Generic

TOMMY NGO

1211 Bayard Drive San Jose,CA

Summary

Customer-focused sales professional with experience in retail and tech service environments, skilled at identifying customer needs, recommending solutions, and driving product and service sales. Adept at handling transactions, resolving device issues, and providing exceptional service in fast-paced settings. Known for strong communication, product knowledge, and building trust while meeting goals.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Mobile Expert

T-Mobile
10.2015 - 09.2022
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.

Driver

Uber
06.2024 - Current
  • Completed over 500 rides, maintaining a 4.99/5 rating.
  • Navigated traffic and ensured timely arrivals at destinations, utilizing Google Maps and local knowledge.
  • Maintained a clean and safe vehicle environment for passengers.
  • Excelled in areas of communication and conflict resolution, handling complaints professionally.

Autonomous Vehicle Operator

Kett Engineering Inc.
07.2023 - 05.2024
  • Operated and monitored vehicles, ensuring compliance with safety protocols.
  • Performed pre- and post-operation inspections to identify mechanical issues.
  • Collaborated with engineers to provide feedback on vehicle performance.
  • Maintained accurate logs, including performance and incident reports.
  • Adapted to changing conditions while maintaining safety and efficiency.

Repair Technician

uBreakiFix
10.2022 - 06.2023
  • Prioritized urgent or high-priority jobs to ensure minimal disruption for customers experiencing critical issues with their devices
  • Offered personalized tech and home insurance solutions to meet customer needs.
  • Repaired mobile devices by diagnosing hardware/software issues.
  • Delivered excellent service while working under pressure.
  • Explained technical info clearly to help customers make informed choices.
  • Maintained inventory of repair supplies and ordered parts.

Education

Film Major

De Anza College
Cupertino, CA

Skills

  • Customer Service

  • Cash Handling

  • Teamwork

  • Problem-solving

  • Time management

  • Sales expertise

Timeline

Driver

Uber
06.2024 - Current

Autonomous Vehicle Operator

Kett Engineering Inc.
07.2023 - 05.2024

Repair Technician

uBreakiFix
10.2022 - 06.2023

Mobile Expert

T-Mobile
10.2015 - 09.2022

Film Major

De Anza College

Similar Profiles

CREATE PROFILE
TOMMY NGO