Tommy Luu
Abbotsford,BC
Summary
Dynamic professional with extensive experience in customer service and financial management, notably as a Floor Manager at McDonald's. Proven ability to enhance customer satisfaction through effective communication and adaptability. Skilled in record keeping and data analysis, consistently streamlining processes to improve efficiency and support business goals. Fluent in Vietnamese.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash/UberEats/InstaCart/SkiptheDishes
Langley, British Columbia
11.2018 - Current
- Communicated effectively with customers regarding order status.
- Provided excellent customer service through friendly interactions.
- Received daily delivery instructions and route assignments from dispatch.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Bookkeeper
Altus Chiropractics
Abbotsford, British Columbia
12.2019 - 01.2023
- Managed financial records and transactions for chiropractic services.
- Prepared monthly financial reports for management review.
- Maintained organized filing system for all financial documents.
- Developed efficient workflows to streamline bookkeeping processes.
- Analyzed financial transactions, assigning to specific accounts.
Floor Manager
McDonalds
Abbotsford, BC
09.2017 - 11.2018
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained and mentored team members on customer service standards.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Assisted in maintaining cleanliness and organization of the dining area.
Education
Bachelor of Science - Physics
University of The Fraser Valley
Abbotsford, BC07-2025
Skills
- FLUENT IN VIETNAMESE
- Customer service
- Verbal and written communication
- Positive attitude
- Adaptability and flexibility
- Record keeping
- Database management
- Data analysis
Timeline
Bookkeeper
Altus Chiropractics
12.2019 - 01.2023
Delivery Driver
DoorDash/UberEats/InstaCart/SkiptheDishes
11.2018 - Current
Floor Manager
McDonalds
09.2017 - 11.2018
Bachelor of Science - Physics
University of The Fraser Valley
Similar Profiles
Manpreet Singh SainiManpreet Singh Saini
Food Delivery Driver at DoorDash, SkipTheDishes And UberEatsFood Delivery Driver at DoorDash, SkipTheDishes And UberEats
Maryn HatfieldMaryn Hatfield
Food and Grocery Delivery at DoorDash, Instacart, UberEatsFood and Grocery Delivery at DoorDash, Instacart, UberEats
Joseph JaworskiJoseph Jaworski
Independent Contractor at DoorDash, UberEats, Instacart, and EZCaterIndependent Contractor at DoorDash, UberEats, Instacart, and EZCater
Sukhsagar ButtarSukhsagar Buttar
Co-Founder at 35 TutorsCo-Founder at 35 Tutors
Jeremie MbayaJeremie Mbaya
Production Supervisor at Target Products LTDProduction Supervisor at Target Products LTD