Tommy Le
Sacramento
Summary
Asset protection professional with extensive experience in risk management and security protocols. Effectively safeguarded assets and minimized losses through systematic investigations and strategic interventions. Known for strong team collaboration and adaptability to changing needs, while showcasing skills in surveillance and incident documentation.
Overview
6
6
years of professional experience
Work History
Asset Protection Investigator
Walmart
06.2023 - 01.2025
- Assisted in monitoring surveillance systems to detect potential theft activities.
- Conducted regular audits of inventory to ensure accuracy and minimize loss.
- Collaborated with store associates to identify suspicious behaviors and patterns.
- Documented incidents thoroughly for further investigation and reporting purposes.
- Participated in training sessions on asset protection policies and procedures.
- Developed awareness among staff regarding loss prevention strategies and best practices.
- Engaged with law enforcement when necessary to report criminal activities or thefts.
- Supported investigations by gathering evidence and interviewing witnesses effectively.
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
- Improved asset protection efforts by conducting thorough internal and external investigations.
- Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
Sales Advisor
GameStop
10.2022 - 12.2022
- Provided expert product knowledge to customers, enhancing their purchasing decisions and satisfaction.
- Managed inventory levels and organized product displays to optimize sales opportunities.
- Trained new team members on effective sales techniques and company policies.
- Contributed to achieving monthly sales targets through proactive engagement with clients.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Developed long-lasting client relationships by providing exceptional customer service.
Checkout Operator
Walmart
03.2019 - 08.2022
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted customers with inquiries, providing excellent service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, contributing to store presentation standards.
- Operated point-of-sale system proficiently, minimizing transaction times and enhancing customer satisfaction.
- Resolved customer issues promptly, fostering a positive shopping environment through effective communication.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Psychology
Sacramento City College
Sacramento, CAHigh School Diploma -
Hiram W Johnson High School
Sacramento, CA06-2019
Skills
- Video monitoring
- Physical security
- Incident reporting
- Internal auditing
- Security systems
- Interviewing techniques
- Asset recovery
- Risk assessment
- Problem-solving
- Attention to detail
- Multitasking
- Internal investigations
- Safety protocols
- Staff training
- Fraud detection
- Theft investigation
- Shoplifter apprehension
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Asset Protection Investigator
Walmart
06.2023 - 01.2025
Sales Advisor
GameStop
10.2022 - 12.2022
Checkout Operator
Walmart
03.2019 - 08.2022
No Degree - Psychology
Sacramento City College
High School Diploma -
Hiram W Johnson High School
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