TOMMY JAMES PULIDO HERRICHT

• Optimized inventory controls using healthcare ERP (Premier) systems, reducing stockouts and excess inventory across facilities.
• Managed high-volume inbound calls, facilitating timely delivery of medical items to departments.
• Monitored purchase orders, deliveries, and invoicing to ensure accuracy and compliance.
• Monitored inventory records to maintain accuracy and prevent stock discrepancies.

• Presented membership options, amenities, and personal training services to match member goals.
• Converted walk-ins into memberships through consultative sales and club tours.
• Scheduled appointments and followed up with prospects to maintain active sales pipeline.
• Processed contracts, payments, and account updates with accuracy using club sales systems.

• Developed loyal clientele by building strong understanding of client needs.
• Built a strong understanding of client needs, and developed a loyal clientele.
• Mentored newly hired employees by providing leadership and insight on various company programs.
• Resolved escalated customer issues by addressing root causes and implementing solutions in a timely manner.

• Received HIPAA certification (2017)
• Pulled patient insurance information, placed corrective lenses orders and handled patients via number system.
• Managed patient insurance information, processed corrective lenses orders, and facilitated patient flow using a number system.
• Conducted routine maintenance and calibration of optical instruments to ensure optimal performance.
• Oversaw office bookkeeping, reporting, and communication with customers and vendors while maintaining office equipment.

• Delivered exceptional customer service, exceeding service targets and enhancing overall team performance.
• Skillfully managed customer concerns, ensuring a seamless and positive dining experience through effective problem-solving.
• Operated cash register during busy hours to ensure efficient transactions.
• Provided assistance to customers with price inquiries and heavy item handling.

• Managed administrative processes and prepared key reports to support operational efficiency.
• Performed technical services such as tire rotations and balancing to improve vehicle safety and performance.
• Demonstrated versatility by performing technical services such as tire rotations and balancing, enhancing vehicle safety and performance.
• Advised customers on proper tire maintenance to extend tire lifespan and enhance vehicle reliability.

Current (On/Off due to finances/ scheduling)