Tommy Bannister
Clayton,NY
Summary
Driven student-athlete pursuing B.S. in Business Administration with expertise in Sales, Marketing, and Business Development. Proven skills in Team Leadership, Operational Management, and Customer Relationship Management. Strong background in Strategic Planning and Problem-Solving, consistently achieving measurable business results. Recognized for effective communication and delivering high-quality outcomes in dynamic environments.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Tricia’s Rondette
02.2020 - Current
- Achieved high customer satisfaction by overseeing seamless restaurant operations.
- Reduced labor costs while improving efficiency by 15% through strategic scheduling.
- Enhanced service quality and team productivity by training and mentoring staff.
- Minimized waste and ensured stock consistency through effective inventory management.
- Resolved customer concerns to maintain a 95% satisfaction rate and encourage loyalty.
- Increased average ticket value by 12% through upselling and promotional initiatives.
Rental Boat Assistant
Clayton Marina
06.2015 - 08.2017
- Increased repeat rentals by 15% through exceptional personalized customer service.
- Ensured informed client experiences by explaining rental options and safety procedures.
- Achieved 100% accuracy in managing reservations and payment processing.
- Enhanced client satisfaction by providing local knowledge and personalized guidance.
- Promoted additional services, maximizing revenue and improving overall client experience.
- Maintained boats and docks, ensuring safety compliance and operational readiness.
Education
B.S. - Business Administration
SUNY College at Oswego
Oswego, NYBusiness Management, Marketing
Mercyhurst University
Erie, PASkills
- Sales
- Marketing
- Customer Service
- Business Development
- CRM
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Public Speaking
- Team Leadership
- Time Management
- Decision-making
Accomplishments
AHA all Academic team 2024
Timeline
Assistant Manager
Tricia’s Rondette
02.2020 - Current
Rental Boat Assistant
Clayton Marina
06.2015 - 08.2017
Business Management, Marketing
Mercyhurst University
B.S. - Business Administration
SUNY College at Oswego