Tommie Brunow
Bishop
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Service Specialist
Ecolab Pest Elimination
01.2021 - Current
- Conducted thorough inspections to identify pest issues and recommend treatments.
- Educated clients on pest prevention techniques and best practices.
- Developed customized treatment plans based on client needs and pest types.
- Utilized company software for scheduling appointments and tracking service history.
- Maintained compliance with safety regulations and industry standards during services.
- Resolved client inquiries and concerns promptly to ensure satisfaction.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Monitored inventory levels for parts used in service operations to ensure sufficient stock is available at all times.
- Processed payments for services rendered accurately and efficiently.
- Organized daily work schedule to ensure efficient use of time while adhering to company policies and procedures.
- Ensured compliance with applicable laws, regulations, safety standards, and internal policies and procedures when providing service.
- Maintained accurate records of customer transactions including purchase orders and invoices.
- Performed basic troubleshooting on equipment or systems to resolve minor technical issues quickly and effectively.
- Promoted company services, products, and special offers to encourage sales growth.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Logistics Manager/ Q.C. Manager/Inventory and Receiving Lead
J. Rousek Toy Co.
01.2017 - 01.2021
- Managed inventory levels to ensure timely product availability.
- Coordinated logistics for inbound and outbound shipments effectively.
- Oversaw transportation operations to optimize delivery routes and schedules.
- Implemented process improvements for better warehouse efficiency.
- Trained staff on safety protocols and operational procedures consistently.
- Facilitated cross-departmental communication to streamline operations effectively.
- Worked collaboratively with customers and staff at various levels.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Created and enforced policies and procedures for entire logistics team.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Led and managed projects to support logistics efforts and plans.
- Identified and resolved shipping and packaging errors.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Collaborated with other departments to develop strategies that align with company objectives.
- Monitored inventory levels and initiated re-stocking processes when necessary.
Mover / Driver
Inyo house Moving Co.
01.2016 - 01.2019
- Loaded and unloaded furniture and boxes from trucks safely.
- Wrapped and protected items using blankets and stretch film.
- Organized moving supplies and equipment for efficient loading.
- Communicated with clients to understand their specific moving needs.
- Assisted team members in navigating tight spaces during moves.
- Maintained cleanliness of vehicles and equipment after use.
- Followed safety protocols to prevent injuries during lifting tasks.
- Lifted heavy objects using correct lifting techniques to avoid injury.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
Maintenance Apprentice / Floor Tech / Laundry Worker / Housekeeping
Bishop Care Center
01.2012 - 01.2016
- Assisted in routine maintenance tasks throughout the facility.
- Conducted inspections of equipment and systems for safety compliance.
- Repaired plumbing fixtures and ensured proper operation of water systems.
- Performed basic electrical repairs under supervision from senior staff.
- Maintained cleanliness and organization of maintenance tools and workspaces.
- Collaborated with team members to address urgent maintenance requests efficiently.
- Followed safety protocols while operating maintenance tools and equipment responsibly.
- Performed preventative maintenance on equipment and machinery.
- Attended regular training sessions related to job duties conducted by supervisors or trainers.
- Maintained detailed records of all repairs and replacements made to machinery and equipment.
- Assisted in ordering spare parts from vendors when required by supervisor's instructions.
- Cleaned work areas after completing repair projects to maintain a safe environment.
- Operated hand tools, power tools, hoists, jacks, lifts, grinders, saws, drills. in order to complete maintenance tasks effectively.
- Replaced defective electrical wiring, switches, motors, and other devices as needed.
- Organized storage rooms containing spare parts inventory in an orderly manner.
- Adhered strictly to manufacturer's specifications when replacing parts on machines.
- Assisted in the installation of new equipment and systems.
- Responded promptly to emergency repair requests from facility staff members or customers.
- Troubleshot mechanical issues with a variety of tools.
- Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
- Replaced worn and damaged parts to keep maintenance equipment fully functional.
- Created daily, weekly and monthly checklists on building equipment maintenance procedures and kept records of scheduled work.
Education
High school diploma - General education
Palisades Glacier High School
Big Pine, CASkills
- Fast learner
- Team-oriented approach
- Technologically savvy
- Responsible individual
- Positive outlook
- Consistent reliability
- Hardworking nature
- Route management expertise
- Time organization skills
- Customer service proficiency
- Scheduling management
- driving capabilities
- Inventory management skills
- Communication proficiency
- Pest identification
- Treatment planning
- Compliance management
- Customer education
- Technical troubleshooting
- Inventory management
- Time management
- Attention to detail
- Relationship building
Professional References
Brian Bourelle, Inyo house Moving Co., (760) 920-2848
Timeline
Service Specialist
Ecolab Pest Elimination
01.2021 - Current
Logistics Manager/ Q.C. Manager/Inventory and Receiving Lead
J. Rousek Toy Co.
01.2017 - 01.2021
Mover / Driver
Inyo house Moving Co.
01.2016 - 01.2019
Maintenance Apprentice / Floor Tech / Laundry Worker / Housekeeping
Bishop Care Center
01.2012 - 01.2016
High school diploma - General education
Palisades Glacier High School