Tommaso Nunziato
Brampton,Ontario
Summary
I am currently enrolled in the Google cybersecurity certificate course. With over 7 years of experience in the field of regulatory compliance, I have gained a strong understanding of ethics, regulations, policies, procedures, and risk management. This has provided me with skills of great communication and trouble-shooting techniques that relate to web-based systems. I work closely with developers to report system bugs. I am very passionate, interested, and excited about protecting the security of people, organizations, their reputations and financial well-being.
Overview
17
17
years of professional experience
Work History
Client Support Specialist
Ethidex
03.2014 - Current
- Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
- Boosted customer retention rates through effective problem-solving and prompt communication.
- Streamlined the support process by developing and implementing new procedures for more efficient case management.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
- Providing system administration service and hourly administration service to over 25 clients.
- Help business unit management, compliance teams and audit staff understand OSFI guideline E-13 and how to utilize The Ethidex system, Compliance Office.
- Preparing detailed action plans with compliance officers from multiple financial institutions to get their internal controls documented and entered into the Ethidex web-based system, Compliance Office.
- Help business unit management, compliance teams and internal audit staff prepare documentation that shows regulators and board members a visualization of how they’ve mitigated risk exposure with pie charts and heat maps.
- Proactive follow up with clients to ensure implementation success.
Business Analyst II
Telus Communications
04.2014 - 01.2016
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Root cause analysis in order to determine where process improvements are required.
- Completed over 240 coaching opportunities within the organization responsible for order management, process, and quality. To ensure we exceed our customers expectations.
- Fire Warden for the 21st floor at 25 York St.
Client Delivery Specialist
Telus Communications
02.2007 - 04.2014
- Trained to work on complex software solutions for the Ontario Public Service and the Department of Defense projects for the Government of Canada.
- Gained security clearance to work on the Department of Defense project for the Government of Canada.
- Helped create methods to provide software which included Local Area Networks, Wide Area Networks, Virtual Private Network, protection and the supporting hardware services.
- Validate order requirements for government (DND) sites all over Canada, as well as National.
- Create, manage, and track government (DND) orders until completion.
- Fire Warden for the 20th floor and Health & Safety representative for 25 York St. location in Toronto.
Education
Google Certificate - Connect And Protect: Networks And Network Security
Google Coursera
Online11.2023
Google Certificate - Connect And Protect: Networks And Network Security
Google Coursera
Online11.2023
Google Certificate - Foundations of Cybersecurity
Google Coursera
Online10.2023
High School Diploma -
St. Marguerite D'Youville Secondary School
Brampton, ON10.2000
Skills
- Support Inquiry Assistance
- Interpersonal and Written Communication
- Client Relationship Building
- Client Rapport Building
- Risk Management
- Support documentation
- Troubleshooting
- Problem solving
Languages
English
Professional Working
Timeline
Business Analyst II
Telus Communications
04.2014 - 01.2016
Client Support Specialist
Ethidex
03.2014 - Current
Client Delivery Specialist
Telus Communications
02.2007 - 04.2014
Google Certificate - Connect And Protect: Networks And Network Security
Google Coursera
Google Certificate - Connect And Protect: Networks And Network Security
Google Coursera
Google Certificate - Foundations of Cybersecurity
Google Coursera
High School Diploma -
St. Marguerite D'Youville Secondary School
Similar Profiles
Arshdeep SinghArshdeep Singh
Early Childhood Educator at Sunita ModyEarly Childhood Educator at Sunita Mody
Dilpreet KaurDilpreet Kaur
Repair Associate specialist at Ingram microRepair Associate specialist at Ingram micro
Muskanpreet KaurMuskanpreet Kaur
Warehouse Worker at Central WarehousingWarehouse Worker at Central Warehousing
Devantté WilliamsDevantté Williams
Material Handler at Lululemon AthleticaMaterial Handler at Lululemon Athletica
Cassandra RobertsonCassandra Robertson
Client Support Specialist at Banner BankClient Support Specialist at Banner Bank