Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tommaso Nunziato

Brampton,Ontario

Summary

I am currently enrolled in the Google cybersecurity certificate course. With over 7 years of experience in the field of regulatory compliance, I have gained a strong understanding of ethics, regulations, policies, procedures, and risk management. This has provided me with skills of great communication and trouble-shooting techniques that relate to web-based systems. I work closely with developers to report system bugs. I am very passionate, interested, and excited about protecting the security of people, organizations, their reputations and financial well-being.

Overview

17
17
years of professional experience

Work History

Client Support Specialist

Ethidex
03.2014 - Current
  • Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
  • Boosted customer retention rates through effective problem-solving and prompt communication.
  • Streamlined the support process by developing and implementing new procedures for more efficient case management.
  • Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
  • Providing system administration service and hourly administration service to over 25 clients.
  • Help business unit management, compliance teams and audit staff understand OSFI guideline E-13 and how to utilize The Ethidex system, Compliance Office.
  • Preparing detailed action plans with compliance officers from multiple financial institutions to get their internal controls documented and entered into the Ethidex web-based system, Compliance Office.
  • Help business unit management, compliance teams and internal audit staff prepare documentation that shows regulators and board members a visualization of how they’ve mitigated risk exposure with pie charts and heat maps.
  • Proactive follow up with clients to ensure implementation success.

Business Analyst II

Telus Communications
04.2014 - 01.2016
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
  • Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Root cause analysis in order to determine where process improvements are required.
  • Completed over 240 coaching opportunities within the organization responsible for order management, process, and quality. To ensure we exceed our customers expectations.
  • Fire Warden for the 21st floor at 25 York St.

Client Delivery Specialist

Telus Communications
02.2007 - 04.2014
  • Trained to work on complex software solutions for the Ontario Public Service and the Department of Defense projects for the Government of Canada.
  • Gained security clearance to work on the Department of Defense project for the Government of Canada.
  • Helped create methods to provide software which included Local Area Networks, Wide Area Networks, Virtual Private Network, protection and the supporting hardware services.
  • Validate order requirements for government (DND) sites all over Canada, as well as National.
  • Create, manage, and track government (DND) orders until completion.
  • Fire Warden for the 20th floor and Health & Safety representative for 25 York St. location in Toronto.

Education

Google Certificate - Connect And Protect: Networks And Network Security

Google Coursera
Online
11.2023

Google Certificate - Connect And Protect: Networks And Network Security

Google Coursera
Online
11.2023

Google Certificate - Foundations of Cybersecurity

Google Coursera
Online
10.2023

High School Diploma -

St. Marguerite D'Youville Secondary School
Brampton, ON
10.2000

Skills

  • Support Inquiry Assistance
  • Interpersonal and Written Communication
  • Client Relationship Building
  • Client Rapport Building
  • Risk Management
  • Support documentation
  • Troubleshooting
  • Problem solving

Languages

English
Professional Working

Timeline

Business Analyst II

Telus Communications
04.2014 - 01.2016

Client Support Specialist

Ethidex
03.2014 - Current

Client Delivery Specialist

Telus Communications
02.2007 - 04.2014

Google Certificate - Connect And Protect: Networks And Network Security

Google Coursera

Google Certificate - Connect And Protect: Networks And Network Security

Google Coursera

Google Certificate - Foundations of Cybersecurity

Google Coursera

High School Diploma -

St. Marguerite D'Youville Secondary School
Tommaso Nunziato