Call Center Representative
Ontario Police Public Safety
- Assisted customers with inquiries, ensuring clarity and satisfaction
- Handled high-volume calls, maintaining professionalism and efficiency
- Documented customer interactions accurately in CRM system
- Resolved issues promptly, utilizing problem-solving skills
- Participated in training sessions to develop product knowledge
- Collaborated with team members to enhance service delivery
- Adapted quickly to new software and communication tools
- Provided feedback to improve call center processes
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Identified and resolved discrepancies and errors in customer accounts.