TOMISIN OKERE
North Bay,ON
Summary
Results-driven, entry-level human resource professional with a passion for connecting top talent with exceptional opportunities, policies, and initiatives. Adept at aligning HR operations with organizational goals, managing employee relations, and ensuring compliance with employment laws and collective agreements. Skilled in recruitment, performance management, and employee engagement, with a proven ability to foster a positive workplace culture, and drive continuous process improvements.
Overview
8
8
years of professional experience
Work History
New Client Specialist
Nova Injury Law
St Johns, NL
10.2024 - Current
- Streamlined client intake process, reducing average case onboarding time by 25%, ensuring timely handling of potential client inquiries.
- Successfully managed high-volume incoming client calls and inquiries, maintaining a 95%+ client satisfaction rating during initial consultations.
- Conducted thorough pre-screenings and case evaluations, improving case acceptance accuracy and reducing unnecessary lawyer consultations by 15%.
- Implemented improved intake documentation practices, cutting follow-up clarification calls by 20% and enhancing client file accuracy.
- Collaborated with legal team to identify high-priority cases, directly contributing to an increase in successful case conversions by 10%.
HR Coordinator
RBC Royal Bank
Toronto, Ontario
03.2023 - 08.2024
- Partnered with managers to interpret HR policies and programs, improving policy adherence and cutting repeated HR queries by 25%.
- Led recruitment campaigns that reduced time-to-fill by 15 days and increased quality-of-hire scores by 40%, strengthening overall workforce capability.
- Administered benefits and employment equity programs, contributing to a 10% increase in employee engagement scores.
- Modernized performance appraisal programs, leading to a 35% increase in timely completion rates and more actionable employee development plans.
- Led recruitment campaigns that reduced time-to-fill by 15 days and increased quality-of-hire scores by 40%, strengthening overall workforce capability.
- Administered benefits and employment equity programs, contributing to a 10% increase in employee engagement scores.
- Modernized performance appraisal programs, leading to a 35% increase in timely completion rates and more actionable employee development plans.
HR Specialist
Transamerica Financial Services
Canada, Remote
04.2020 - 01.2023
- Managed end-to-end recruitment processes, reducing time-to-fill by 20% and increasing candidate acceptance rates by 15% across diverse roles.
- Coordinated benefits administration (enrollments, changes, terminations, and transfers) with 100% accuracy, improving employee satisfaction scores by 10%.
- Generated compliance and regulatory reports that passed audits with zero violations, ensuring ongoing adherence to employment standards.
- Processed applications and resumes with 99% accuracy, maintaining up-to-date HR records and reducing onboarding delays by 25%.
- Facilitated the candidate application process by addressing inquiries and conducting background checks, improving candidate experience ratings by 30%.
- Built trusted cross-functional relationships, enhancing collaboration and contributing to a 15% boost in employee engagement survey results.
SALES AGENT
S&P Data LLC
Charlottetown, PE
03.2018 - 02.2020
- Increased market share by 8% through development of strong customer relationships.
- Boosted monthly sales by 10% by refining sales scripts to address specific needs.
- Conducted cold calls to identify customer requirements, timelines, and decision-makers.
- Processed customer contracts and warranties while managing administrative sales tasks.
- Handled customer inquiries and delivered product information to improve satisfaction.
Education
BACHELOR DEGREE IN BUSINESS ADMINISTRATION -
University of Prince Edward Island
Skills
- Talent acquisition and onboarding
- Performance management and appraisals, appraisals
- Benefits and compensation administration
- HRIS and payroll systems oversight
- Collective agreements and union relations
- Strategic HR planning and program evaluation
- MS office proficiency
- Customer relationship management
- Recruitment strategies
Timeline
New Client Specialist
Nova Injury Law
10.2024 - Current
HR Coordinator
RBC Royal Bank
03.2023 - 08.2024
HR Specialist
Transamerica Financial Services
04.2020 - 01.2023
SALES AGENT
S&P Data LLC
03.2018 - 02.2020
BACHELOR DEGREE IN BUSINESS ADMINISTRATION -
University of Prince Edward Island