Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tominique Martin

Long Beach

Summary

Dynamic Office Manager with extensive experience, excelling in patient interaction and insurance verification. Proven ability to enhance office organization and compliance with HIPAA regulations, ensuring efficient operations. Recognized for exceptional customer service and effective communication, contributing to a positive patient experience and workplace

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative/Front Desk Receptionist

New Reflections
Los Angeles
01.2025 - Current
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Performed basic bookkeeping tasks
  • Provided administrative support including photocopying, faxing, and filing.
  • Assisted with scheduling appointments for clients and visitors.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained a clean and organized reception area to uphold company image.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Scheduled and confirmed appointments for clients and staff.
  • Managed multi-line telephone system, directing calls to appropriate departments.

Back Office Dental Assistant(Temp)

City Dental Care
04.2013 - Current

I provided all functions of a dental assistant on a temporary or as needed basis while maintaining osha/ hippa requirements.

  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Ensured that all paperwork was completed accurately prior to patient departure from office visit.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.

Back Office Manager/Receptionist

Venice Family Dentistry
Culver City
11.2015 - 01.2023

Providing great customer service skills through direct patient care. My duties were to check patients in and out, insurance verification, insurance break down, appointment scheduling, answering phone calls, full mouth digital x-rays, precise documentation during patient exam, along with direct assistance during patient treatment.

  • Updated patient records with new data and treatment information.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.

Housing Navigator

New Reflections
Los Angeles
  • Facilitated communication between staff members and clients regarding rules and regulations governing behavior in the facility.
  • Coordinated with local organizations to develop community partnerships that provided additional resources for clients.
  • Monitored inventory levels of food, clothing, toiletries, and medical supplies, ensuring that adequate stock is available at all times.
  • Maintained accurate records of client information, program statistics, financial data, and other related documents according to established protocols.
  • Represented organizations in relations with governmental and media institutions.
  • Managed the day-to-day operations of the shelter

Education

Dental Assistant - Dentistry (Pre-Dentistry)

Everest College - Gardena
Gardena, CA

Skills

  • Office Support
  • Office Management
  • Office Organization
  • Patient documentation
  • Insurance verification
  • Appointment scheduling
  • HIPAA compliance
  • Customer service
  • Patient interaction
  • Team collaboration
  • Time management
  • Attention to detail
  • Effective communications
  • Inventory management
  • Conflict resolution

Timeline

Customer Service Representative/Front Desk Receptionist

New Reflections
01.2025 - Current

Back Office Manager/Receptionist

Venice Family Dentistry
11.2015 - 01.2023

Back Office Dental Assistant(Temp)

City Dental Care
04.2013 - Current

Housing Navigator

New Reflections

Dental Assistant - Dentistry (Pre-Dentistry)

Everest College - Gardena
Tominique Martin