Abidemi Akinbiodun
Toronto,ON
Summary
Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hudson's Bay
04.2024 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
River Island
06.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Primark
04.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Administrative Officer
Ministry of Justice
03.2017 - 03.2022
- Ensured timely processing of invoices, payments, and financial reports through accurate record maintenance.
- Managed client files to uphold safety procedures, preventing data breaches and misuse.
- Updated reports and managed accounts for comprehensive database accuracy.
- Coordinated daily tasks to enhance office productivity and improve staff management.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Education
MBA - Business Administration And Management
UNIVERSITY OF THE WEST OF SCOTLAND
SCOTLAND UNITED KINGDOM07-2023
HIGHER NATIONAL DIPLOMA - Business Administration And Management
YABA COLLEGE OF TECHNOLOGY
Lagos Nigeria02-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteTimeline
Customer Service Representative
Hudson's Bay
04.2024 - Current
Customer Service Representative
River Island
06.2023 - 01.2024
Sales Associate
Primark
04.2022 - 06.2023
Administrative Officer
Ministry of Justice
03.2017 - 03.2022
MBA - Business Administration And Management
UNIVERSITY OF THE WEST OF SCOTLAND
HIGHER NATIONAL DIPLOMA - Business Administration And Management
YABA COLLEGE OF TECHNOLOGY
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