Tomi Olarewaju
London,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Customer Success Manager
Risevest Technologies Limited
10.2021 - 02.2024
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
- Streamlined the onboarding process for new team members, reducing the duration from 30 days to 20 days while ensuring a seamless transition into the team.
- Updated and aligned Standard Operating Procedures (SOPs) with industry trends and new features.
- Handled escalations and ensured swift resolution within specified timelines to maintain customer trust and satisfaction.
- Conducted trainings and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Call Center Supervisor
The Logit Group
05.2018 - 07.2021
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Provided leadership, guidance and direction to team members, offering assistance with any need at any time.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
Sales Operations Specialist
McCormick Canada
07.2015 - 05.2018
- Collaborated with other teams for more effective communication and coordination of sales initiatives.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
- Generated documents and reports utilizing Standard Operating Procedures (SOPs).
- Created open order reports and supported other adhoc responsibilities to enhance sales operations.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
Customer Service Representative
Fanshawe College
08.2014 - 04.2015
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes, conflicts, needs and concerns.
- Contributed to sales growth by upselling products based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Business Development Officer
Astoria Travel And Tours
07.2011 - 08.2013
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Expanded market share by conducting comprehensive market research and competitor analysis.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Negotiated contracts clients, ensuring favorable terms for the company's success.
Education
Post-Degree Certificate - Public Relations - Corporate Communications
Fanshawe College of Applied Arts And Technology
London, ON08.2020
Post-Degree Certificate - Human Resource Management
Fanshawe College of Applied Arts And Technology
London, ON04.2015
Bachelor of Arts - History And International Studies
University of Ilorin
Ilorin, Nigeria05.2011
Skills
- Upselling strategies
- Data-driven decision-making
- Relationship Management
- Strategic Planning
- Proficient in intercom, freshdesk, zoho
- Sales management
- Customer Needs Assessment & advoacy
- CRM Software
- Staff mentoring & leadership
Timeline
Customer Success Manager
Risevest Technologies Limited
10.2021 - 02.2024
Call Center Supervisor
The Logit Group
05.2018 - 07.2021
Sales Operations Specialist
McCormick Canada
07.2015 - 05.2018
Customer Service Representative
Fanshawe College
08.2014 - 04.2015
Business Development Officer
Astoria Travel And Tours
07.2011 - 08.2013
Post-Degree Certificate - Public Relations - Corporate Communications
Fanshawe College of Applied Arts And Technology
Post-Degree Certificate - Human Resource Management
Fanshawe College of Applied Arts And Technology
Bachelor of Arts - History And International Studies
University of Ilorin
Similar Profiles
Vyankatesh WakharkarVyankatesh Wakharkar
Team Lead at Tata Technologies Ltd, Tata Technologies LimitedTeam Lead at Tata Technologies Ltd, Tata Technologies Limited
MAHESH KILLEDARMAHESH KILLEDAR
Executive at Protean EGov Technologies Limited ( Formerly NSDL E-Governance Infrastructure Limited)Executive at Protean EGov Technologies Limited ( Formerly NSDL E-Governance Infrastructure Limited)
Revathi Rajamani IyerRevathi Rajamani Iyer
Senior Executive - Process Management at SecureValue India Limited(Subsidiary of AGS Transact Technologies Limited)Senior Executive - Process Management at SecureValue India Limited(Subsidiary of AGS Transact Technologies Limited)
Simone BoothSimone Booth
Housekeeper at Choice HotelsHousekeeper at Choice Hotels
Richelle MitchellRichelle Mitchell
Personal Support Worker at City of London- Dearness Home LTCPersonal Support Worker at City of London- Dearness Home LTC