Tome Childs
Madison
Summary
Experienced network specialist dedicated to providing high-quality technical support and fostering team collaboration. Expertise in troubleshooting network issues and efficiently handling helpdesk tickets, contributing to improved client satisfaction and streamlined operations.
Overview
7
7
years of professional experience
Work History
NETWORK SPECIALIST
TDS Telecom
Middleton
09.2019 - Current
- Monitored network traffic, diagnosing and resolving connectivity issues to minimize downtime.
- Diagnosed and resolved network problems through effective troubleshooting techniques.
- Optimized performance by configuring routers, switches, and networking equipment.
- Delivered technical support for clients on network inquiries via multiple communication channels.
- Addressed helpdesk tickets related to network connectivity challenges, improving response time.
- Documented network configurations and changes to ensure compliance and facilitate troubleshooting.
- Installed structured cabling systems for improved voice and data communication.
- Facilitated collaboration among colleagues to boost project effectiveness and knowledge sharing.
Education
Some College (No Degree) - Information Technology
Madison College
Madison, WISkills
- Router and switch configuration
- Network troubleshooting
- Performance optimization
- Cabling installation
- Customer support
Timeline
NETWORK SPECIALIST
TDS Telecom
09.2019 - Current
Some College (No Degree) - Information Technology
Madison College