Tomasz Szalwinski
Summary
Personable and dedicated Customer Service Representative who understands that the small things make the difference and that all customers are individuals.
Overview
15
15
years of professional experience
Work History
Flight Attendant
Emirates Airline
Dubai, UAE
02.2016 - 01.2024
- Promoted high customer satisfaction by resolving issues with knowledgeable and professional service.
- Worked successfully with a diverse group of coworkers and passengers.
- Remained calm and professional in stressful circumstances and followed safety pre-flight checklists.
- Experience with Economy class and Business class.
Customer Service Agent (call Centre)
Link Market Services
Sydney, Australia
05.2015 - 01.2016
- Responded promptly to customer service calls and consulted with customers about their share Registry ownership and dividend payments.
- Dealt with Estate accounts and changes to share ownership, dividends and all customer inquiries.
Customer Service Representative
TD Canada trust
Toronto, ON
09.2008 - 01.2015
- Provided exceptional high level service by processing daily transactions in an efficient, accurate and friendly manner, while promoting TD products.
- Performed daily reconciliation of cash deposits and withdrawals from branch teller operations.
- Responsible for opening and closing procedures.
- Opened new chequing, savings accounts.
- Consistently met & exceeded monthly, quartly goals.
- Reviewed suspicious activities and identified patterns of fraud through data analysis.
Education
Business Administration
Toronto Metropolitan University (Ryerson)
Toronto, ON05-2010
High School Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre
Toronto, ON06.2003
Skills
- Considerate and empathetic
- Excellent organizational & communication skills
- Reliable dedicated team player
- Fluent in English and Polish
- Calm and professional under pressure
- Positive, upbeat and cosmopolitan
- Pioneering and thorough
- Computer Skills include microsoft office, outlook, social media, photoshop, illustrator, autocad, pixelmator, macOS, Windows
- Superb time management
- Goal oriented
- Active listener and leader
Timeline
Flight Attendant
Emirates Airline
02.2016 - 01.2024
Customer Service Agent (call Centre)
Link Market Services
05.2015 - 01.2016
Customer Service Representative
TD Canada trust
09.2008 - 01.2015
Business Administration
Toronto Metropolitan University (Ryerson)
High School Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre
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