Tomas Toro
Compton
Summary
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Operations Manager
CVS Pharmacy
Downey
11.2024 - Current
- Managed daily operations to ensure efficient pharmacy workflow.
- Supervised staff training on customer service and product knowledge.
- Coordinated inventory management to maintain optimal stock levels.
- Developed schedules to optimize employee productivity and coverage.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Receiving Supervisor
Burlington
Carson
09.2021 - 10.2024
- Oversaw receiving operations and ensured compliance with safety standards.
- Trained staff on proper handling and inspection of incoming shipments.
- Coordinated with vendors to resolve discrepancies in shipment deliveries.
- Provided training and guidance to new team members on proper procedures related to receiving activities.
- Managed department priorities and provided leadership for on-time delivery production
- Directed the daily operations of the receiving department, overseeing a staff of 10 employees.
- Ensured compliance with company policies and safety regulations in the warehouse environment.
- Balanced quality, productivity, cost, safety and morale to boost performance in production.
- Monitored workers and reviewed completed work for proper performance.
- Checked loaded materials compared to work orders for correctness.
Customer Service Supervisor
Burlington
Compton
06.2018 - 08.2021
- Supervised customer service representatives to ensure quality support delivery.
- Trained staff on product knowledge and effective communication techniques.
- Managed customer inquiries and resolved issues through active listening.
- Drive results and met customer service expectations to company standards.
- Implemented training programs to enhance employee performance and engagement.
- Developed team-building activities to promote collaboration and morale.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Education
King Drew Magnet High School
Los Angeles, CASkills
- Operations management
- Inventory control
- Staff training
- Data analysis
- Customer service
- Compliance auditing
- Vendor coordination
- Work flow planning
- Systems implementation
- Delegation
- Operational efficiency
- Product management
- Goal setting
- Complex problems analysis
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Operations Manager
CVS Pharmacy
11.2024 - Current
Receiving Supervisor
Burlington
09.2021 - 10.2024
Customer Service Supervisor
Burlington
06.2018 - 08.2021
King Drew Magnet High School