Tomas Gallo
Los Angeles
Summary
Healthcare operations professional with over 11 years of experience in clinical leadership, regulatory compliance, and organizational development. Demonstrated success supporting startup initiatives, operational expansion, and long-term organizational stability. Committed to delivering high-quality patient care while driving continuous improvement, team development, and process optimization. Recognized for leading by example and fostering a culture of accountability, growth, and operational excellence.
Overview
9
9
years of professional experience
Work History
Center Manager
Carbon Health
06.2024 - 02.2026
- Ensure full compliance with all state, city, and local regulations and healthcare standards
- Manage medical billing and coding processes, including insurance verification and in-network eligibility
- Audit and oversee accurate use of billing and treatment codes to ensure proper reimbursement and regulatory compliance
- Collaborate with clinical staff to optimize documentation and revenue cycle efficiency
- Develop and implement staff training materials and operational procedures
- Lead business development initiatives and create strategic marketing presentations
- Support marketing campaigns and coordinate community outreach efforts to strengthen brand presence and patient engagement
Clinic Manager
Unicare Community Health Center
06.2023 - 08.2024
- Ensure clinic-wide compliance with all federal, state, and local healthcare regulations and accreditation standards
- Oversee daily operations across Medical, Dental, OB, Pediatrics, and Behavioral Health departments
- Support both front desk and clinical teams to maintain efficient patient flow and high-quality care delivery
- Communicate policy and procedure updates to staff and implement ongoing training to ensure operational excellence
- Maintain Vaccines for Children (VFC) certification and oversee vaccine program compliance to ensure continued patient access
Clinic Operations Manager
Sameday Health
10.2021 - 05.2023
- Supported the development and launch of new clinic locations, assisting with operational setup and readiness
- Coordinated staff onboarding and training to ensure clinical teams were fully prepared to deliver new and expanded treatment services
- Facilitated employee development initiatives to support the successful implementation of new medical procedures across multiple sites
- Collaborated with the billing department to ensure accurate service documentation, coding, and reimbursement processes
- Contributed to cross-functional planning efforts to ensure smooth clinic openings and consistent standards of care
Director of Operations
The Gooden Center
01.2017 - 10.2021
- Ensured all facilities remained compliant with regional office requirements and state regulatory standards
- Led recruitment, credentialing, and professional development initiatives to maintain a qualified and compliant workforce
- Maintained up-to-date policies and procedures, emergency protocols, and oversight of client treatment plan implementation
- Developed and managed staff and group schedules to ensure appropriate coverage and operational efficiency
- Prepared teams for emergency response situations and ensured adherence to safety protocols
- Partnered with Human Resources to manage onboarding, oversight, and compliance requirements for unlicensed staff
Education
Associate of Science - Criminal Justice/Psych
Pasadena City College
Pasadena, CA06-2011
Highschool Diploma - undefined
Cathedral High School
Los Angeles, CA05-2007
Skills
- 16 Years – Customer Service Excellence & Patient Relations
- 14 Years – Scheduling, Workforce Planning & Operational Coordination
- 11 Years – Leadership & Team Management
- 11 Years – Healthcare Operations & Medical Terminology
- 11 Years – Mental Health Services Experience
- 11 Years – Microsoft Office & Google Workspace Proficiency
- 8 Years – Multi-Department Clinic Operations Management
- 8 Years – Human Resources Administration & Staff Development
- 6 Years – Marketing Strategy, Community Outreach & Professional Presentations
- 4 Years – Insurance Billing, Revenue Cycle Support & Compliance Audits
Accomplishments
- Basic Life Support (BLS) Certification | 01/2014 – Present
- CPR/AED & First Aid Certification | 05/2014 – Present
- Management of Assaultive Behavior (MAB) Certification | 02/2015 – 05/2021
- Vaccines for Children (VFC) Certification | 06/2023 – Present
- BAT/DOT Certification (Breath Alcohol Technician/Department of Transportation) | 08/2025 – Present
- Drug Testing & Breathalyzer Certification
- Self-Defense and De-escalation Training for Clients and Patients
LANGUAGES
English Native or Bilingual Proficiency
Spanish Full Professional Proficiency
Interests
I am committed to continuous learning and professional growth, consistently seeking opportunities to enhance both individual and organizational performance I excel at building structure and implementing effective systems in environments where processes need development or improvement I lead by example, fostering accountability, collaboration, and high performance among team members With strong problem-solving abilities and a team-oriented mindset, I work effectively across departments while maintaining a strong focus on regulatory compliance and operational standards
Timeline
Center Manager
Carbon Health
06.2024 - 02.2026
Clinic Manager
Unicare Community Health Center
06.2023 - 08.2024
Clinic Operations Manager
Sameday Health
10.2021 - 05.2023
Director of Operations
The Gooden Center
01.2017 - 10.2021
Highschool Diploma - undefined
Cathedral High School
Associate of Science - Criminal Justice/Psych
Pasadena City College