Tom Zhang
North Vancouver,BC
Summary
A reliable and hardworking professional with a practical hands-on approach, who always perseveres to achieve the best results. Able to collect and analyze information and quickly grasp what needs to be done. Excellent communication and problem solving skills and a proven ability to manage and complete projects to the highest standard. Seeking full time position in an office or in the field where my organization and management skills can shine.
Overview
14
14
years of professional experience
Work History
Senior Service Consultant
North Vancouver Nissan
01.2021 - Current
- Greeting and assisting customers
- Inspect vehicle and recommend additional services as needed
- Generating repair orders
- Establish accurate promised time with customers by conferring with technicians and Service Manager to ensure proper time management
- Provide complete and accurate written cost estimate for labor and parts to each customer
- Checked on progress of repair throughout day for optimal customer communication
- Managing invoicing and parts orders
- Met targeted sales goals including targeted customer satisfaction index
Service Consultant/Advisor
Pacific Honda
04.2014 - 11.2020
- Set, confirmed and prepared for appointments with customers so they can have a great service experience
- Greeting and assisting customers
- Inspect the vehicle and recommend additional services as needed
- Generating repair orders
- Establish an accurate promised time with customers by conferring with the technicians and the Service Manger to ensure proper time management
- Provide a complete and accurate written cost estimate for labour and parts to each customer
- Checked on the progress of repair throughout the day for optimal customer communication
- Managing invoicing and parts orders
- Met targeted sales goals including the targeted customer satisfaction index
Mechanic
Alliance Collision & Auto Service
07.2011 - 03.2014
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Aircraft Maintenance Technician
Cascade Aerospace Inc
11.2009 - 12.2013
- Removed components such as landing gear, engines and flight control.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Diagnosed faults and developed resolution plans.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
Education
Associate - Business Management
Simon Fraser University
Burnaby, BC07.2020
Bachelor of Science - Aircraft Maintenance Engineering
British Columbia Institute of Technology
Burnaby, BC06.2008
Skills
- Client Rapport-Building
- Issue Resolution
- Project Analysis
- Project Management
- Customer Interaction
- MS Office
Timeline
Senior Service Consultant
North Vancouver Nissan
01.2021 - Current
Service Consultant/Advisor
Pacific Honda
04.2014 - 11.2020
Mechanic
Alliance Collision & Auto Service
07.2011 - 03.2014
Aircraft Maintenance Technician
Cascade Aerospace Inc
11.2009 - 12.2013
Associate - Business Management
Simon Fraser University
Bachelor of Science - Aircraft Maintenance Engineering
British Columbia Institute of Technology
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