Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Tom Westlake

Summary

Forward-thinking, results oriented operations specialist bringing 5 years of expertise in investigations for Employment Services & Development Canada. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Excel and OneNote.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Team Leader

Service Canada
05.2021 - Current
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Integrity Services Investigator

Service Canada
10.2018 - 05.2021
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Prepared detailed case reports from allegations, interviews and physical evidence.

Dispatch Supervisor

Ryder Integrated Logistics
02.2003 - 08.2007
  • Evaluated, coordinated, and adjusted up to 100 routes, 200 drivers, over 18 accounts, based on daily needs, available workers, traffic hazards, and weather conditions.
  • Developed fuel tracking spreadsheet, leading to savings of over $100,000 in fines
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.

Computer Instructor

Fanshawe College
05.2000 - 02.2003
  • Set up computers and networking systems, delivering step-by-step instructions on basic use.
  • Designed classes on Microsoft Office, Windows & DOS for students.
  • Invigilated and graded projects, quizzes and examinations.
  • Planned and implemented curriculum teaching up-to-date technology to 100's of students.

Education

BBA -

Athabasca University
Athabasca, AB
05.2015

Diploma - Business Administration

Fanshawe College of Applied Arts And Technology
London, ON

Skills

  • Technical Support
  • Quality Improvement
  • Shift Scheduling
  • Employee Evaluation
  • Key Performance Indicators
  • Problem-Solving
  • Coaching and Mentoring
  • Analytical Thinking
  • Expectation Setting
  • Overseeing Daily Activities

Languages

English
Native or Bilingual

Accomplishments

  • Developed regional workload tracking spreadsheet by leveraging dynamic data from existing case management system, improving oversight, leading to improvements to KPI's by up to 10%
  • 2 time recipient of Teletech's Centre Ring award recognizing the top 10% of quarterly performers
  • Winner of the Assistant Deputy Ministers award in 2020 & 2021 for contributions to the National resumption of on-sites in the Temporary Foreign Worker Program
  • Automated billing system for MDS Medical Laboratories reducing costs by over 50%
  • Awarded the title of Kentucky Colonel, by the Governor Steven L Beshear recognizing individuals for their service and accomplishments on behalf of others.

Certification

  • Office Administration
  • Computer Support Specialist
  • Red Cross First Aid / CPR

Timeline

Team Leader

Service Canada
05.2021 - Current

Integrity Services Investigator

Service Canada
10.2018 - 05.2021

Dispatch Supervisor

Ryder Integrated Logistics
02.2003 - 08.2007

Computer Instructor

Fanshawe College
05.2000 - 02.2003

BBA -

Athabasca University

Diploma - Business Administration

Fanshawe College of Applied Arts And Technology

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Tom Westlake