Tom Rintoul

• Developed and executed test plans, cases, and scripts for many projects at OLG, employing either Agile or Waterfall methods to ensure software quality.
• Performed functional and UI testing for the LAMS (Lottery Administration Management System) at OLG, providing input to user stories and collaborating with developers to resolve issues while documenting defects in Jira.
• Worked on OLG DART server upgrade (Data Analytics & Retrieval Technology) to ensure data integrity for applications such as IQS (Investigative Query System) that use data from DART.
• Executed system integration tests between the lottery point of sales terminals and applications such as LAMS for Lotto 649. Ran and document result using QC ALM.
• Conducted user acceptance and exploratory tests to verify software requirements for desktop and mobile (IOS and Android) apps for the Proline Plus sports product.
• Reported defects found during testing in a clear and concise manner.
• Analyzed product requirements, user stories and design documents to create effective test strategies.
• Collaborated with developers and other stakeholders to identify areas for improvement in the software.

• Coordinated redesigning of Resilient Minds website with Microsoft Dynamics as a data platform, engaged with developer and end users to ensuring requirements were met and training was completed.
• Created Business Continuity Plan for CX Centre of Excellence illustrating disaster recovery scenarios for network and computer outages.
• Oversaw creation of an employee internal web site to track individual stats for the call centre using Google development environment for small business.

• Managed large customers such as Bank of Nova Scotia guiding clients through delivery of complex Telecom services. Coordinated tasks for installation of Data, Internet, and Voice services
• Exceeded install indicators for Telecom projects through effective coordination and scheduling of enterprise and government clients.
• Directed installation of Wi-Fi networks for Hilton Hotels across Canada, organizing site visits and turn-ups.

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