Overview
Work History
Education
Skills
Certification
Languages
Timeline
Summary
Interests
Generic
Tom Moore

Tom Moore

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Renovations Contractor & Business Owner

Self-Employed
01.2017 - 01.2025
  • Successfully owned and operated a renovations business for 8 years, managing a diverse portfolio of high-end residential and select commercial projects—including a notable collaboration with HGTV's *Backyard Builds* (Season 2). Led projects from initial planning and resource allocation to on-site supervision, ensuring on-time and quality delivery while maintaining rigorous site evaluations and safety standards (Working at Heights, Ontario WHMIS protocols).
  • Hired, trained, and supervised subcontractors and cross-functional teams. Collaborated closely with architects, engineers, and various skilled trades to accurately interpret blueprints and execute projects with precision.
  • Consulted with clients to assess needs, providing creative, client-focused solutions. Fostered strong relationships with homeowners, business owners, interior designers, and real estate agents—expanding the clientele through referrals and strategic networking.
  • Directed daily operations including staff coordination, subcontractor management, and process optimization. Managed project budgets ranging from modest renovations to large-scale Renovations while overseeing payroll, invoicing, and financial reporting.
  • Proficient in framing, plumbing & electrical installations, insulation, drywall, taping, painting (including fine finish spray painting), flooring, tiling, waterproofing, and carpentry.
  • Delivered luxury smart home solutions tailored to upscale residential projects, enhancing client lifestyles with cutting-edge automation.
  • Outstanding ability to oversee multifaceted projects from inception to completion. Adept at organizing resources, coordinating schedules, and ensuring efficient workflows across diverse teams. Prioritized clear communication and adaptability to align project outcomes with client expectations, consistently delivering results on time and within budget.
  • Led end-to-end sales processes for high-end residential construction projects, including client prospecting, needs assessment, proposal development, and contract closing.

Shomi Member Services: Tech Support Representative

SHOMI
10.2014 - 11.2016
  • Delivered exceptional technical support and customer service for a streaming service via phone, online chat, social media, and email, ensuring timely and effective resolution of client issues.
  • Leveraged workforce CRM tools to monitor all customer interaction platforms, streamline workflows, and resolve inquiries promptly.
  • Diagnosed and resolved diverse technical issues related to hardware, software, and network connectivity, utilizing critical thinking to evaluate solutions and make sound decisions.
  • Created and managed user accounts, including assigning permissions and ensuring a seamless user experience.
  • Tested new software and hardware prior to deployment, identifying and addressing potential issues to enhance service reliability.
  • Developed and implemented procedures to respond efficiently to customer inquiries while maintaining a professional and empathetic tone.
  • Demonstrated exemplary communication skills, both verbal and written, to convey complex technical concepts in a clear and customer-friendly manner.
  • Collaborated with cross-functional teams to identify, analyze, and resolve customer issues effectively and professionally, fostering a collaborative and solution-oriented work environment.
  • Organized and detail-oriented, maintained accurate records of customer interactions and resolutions to track trends and improve service quality.
  • Proactively maintained a culture of respect, friendliness, and a willingness to assist wherever needed, ensuring customers felt valued and supported.
  • Adept at working independently and collaboratively, contributing to team success while consistently meeting individual performance targets.

Handyman/General Laborer

Asson & Dominguez LTD
01.2010 - 01.2014
  • Performed demolition work, excavation, and site preparation for construction projects.
  • Operated and maintained a variety of power tools, hand tools, ladders, and access equipment.
  • Assisted skilled workers in plastering, painting tiling, carpentry, drywall installation, and minor wall repairs.
  • Completed basic electrical work and plumbing repairs, including installing toilets and plumbing fixtures, installing lighting and electrical fixtures, unclogging drains, and maintaining gutters.
  • Prepared surfaces for painting, performed minor structural repairs, and updated fixtures.
  • Followed safety protocols to ensure hazard-free job sites.
  • Unloaded, distributed, and stored construction materials to maintain site productivity.
  • Studied construction plans to understand materials, tools, and techniques required for custom home builds.
  • Worked independently in fast-paced environments, meeting productivity and quality expectations.
  • Mentored under experienced professionals and learned to build custom residential homes, gaining hands-on expertise in construction processes and techniques.

Direct Sales Team Leader

Universal Energy
09.2008 - 01.2009
  • Recruited and fostered a team of top-performing sales professionals.
  • Established lasting relationships with residential and commercial clients, enhancing company reputation.
  • Finalized transactions with precision, consistently exceeding revenue targets.
  • Secured 5-year fixed rate agreements for Natural Gas and Hydro through proven sales methods.
  • Identified customer needs, overcame objections, and closed deals effectively.
  • Ensured accurate promotional efforts through up-to-date product and pricing knowledge.
  • Conducted successful door-to-door sales across Ontario, showcasing adaptability to diverse markets.

Education

High School Diploma -

Forest Hill Collegiate Institute

Skills

  • Residential project management
  • Project coordination with strong attention to detail
  • Proficient in Salesforce, Word, Excel, Power Point and Outlook
  • Leadership in team environments
  • Strategic sales planning
  • Strong understanding of technical principles and troubleshooting
  • Critical analysis and problem-solving abilities
  • Interpretation and understanding of construction plans
  • Regulatory and compliance oversight, including health and safety regulations
  • Engagement with potential clients and customer relationship development
  • Budget planning, oversight, and optimization
  • Effective time management and organizational skills
  • Task delegation with adaptability and flexibility
  • Negotiation expertise and sales closing techniques
  • Client relationship building and customer support expertise
  • Polished professional presence and interpersonal awareness
  • Self-driven mindset with continuous improvement focus
  • Effective interpersonal communication
  • Resourcefulness in dynamic environments

Certification

  • Working at Heights Certification
  • Ontario WHMIS Certification

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Renovations Contractor & Business Owner

Self-Employed
01.2017 - 01.2025

Shomi Member Services: Tech Support Representative

SHOMI
10.2014 - 11.2016

Handyman/General Laborer

Asson & Dominguez LTD
01.2010 - 01.2014

Direct Sales Team Leader

Universal Energy
09.2008 - 01.2009

High School Diploma -

Forest Hill Collegiate Institute

Summary

Dynamic professional with over eight years of entrepreneurial and project management experience, specializing in high-end residential construction, client relations, and team leadership. Known for delivering exceptional client experiences on high quality renovation projects, including HGTV-featured homes. In addition to construction expertise, brings a strong background in tech support, customer service, and direct sales. Skilled in remote communication, technical troubleshooting, data accuracy, and strategic sales planning. Highly adaptable, self-driven, and committed to continuous improvement, with a proven ability to thrive in both collaborative and independent remote environments.

Interests

  • Volunteer Work: Homelessness outreach, community initiatives to give back to local communities and make a positive impact on those less fortunate
  • Personal Development and Self-Improvement
  • Regularly practice mindfulness and meditation for overall wellness
  • DIY Home Improvement and Interior Design
  • Artificial Intelligence (AI) and Machine Learning
  • Sustainable Tech Innovations
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Backpacking and Hiking
  • Photography
  • Music

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Tom Moore