Tom Madrigal
Clovis
Summary
Dynamic and results-driven professional with extensive experience in management, excelling in team leadership and quality management. Proven track record in enhancing operational efficiency and customer satisfaction through strategic planning and effective decision-making. Adept at training and developing teams, fostering a culture of engagement, and driving sales growth.
Overview
20
20
years of professional experience
Work History
Executive Team Leader
Target
06.2022 - Current
- Developed strategic plans that aligned team goals with organizational objectives.
- Facilitated performance management processes, including regular evaluations and feedback sessions.
- Coordinated team schedules to maximize productivity and ensure optimal staffing levels.
- Executed budget oversight procedures to maintain financial accountability within team operations.
- Optimized inventory management practices to reduce waste and improve product availability.
- Resolved customer complaints promptly, promoting a culture of exceptional service and improved team morale.
- Streamlined onboarding processes for new employees to ensure a smooth transition into the team.
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
Assistant Branch Manager
Sherwin Williams Automotive
07.2021 - 06.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly. Built rapport with account holders by reaching out with product recommendations and account updates.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting products and services.
- Placed sales calls and handled sales for incoming customer calls.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
Assistant Store Manager
Lowes Home Improvment
01.2018 - 07.2021
- Supervised daily operations, ensuring store met corporate standards and maintained a welcoming atmosphere.
- Developed inventory management strategies that reduced stock discrepancies and improved accuracy.
- Implemented effective visual merchandising strategies, enhancing product presentation and customer engagement.
- Coordinated promotional events, increasing customer foot traffic and boosting sales during key periods.
- Conducted regular audits of store operations, ensuring compliance with safety and operational guidelines.
- Enhanced customer experience by actively engaging with shoppers and providing tailored product recommendations.
- Monitored sales trends and adjusted inventory accordingly, optimizing stock levels and reducing excess.
- Maintained strong vendor relationships, negotiating favorable terms and ensuring timely product availability.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Michaels Arts and Crafts
06.2006 - 01.2018
- Led staff development initiatives to enhance team performance and increase employee engagement.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Conducted regular inventory audits to maintain accurate stock levels and reduce shrink.
- Developed and executed budgeting strategies to align with corporate financial goals.
- Enhanced customer experience through tailored service offerings and effective conflict resolution.
- Coordinated staff scheduling to optimize coverage during peak business hours.
- Executed loss prevention strategies to safeguard store assets and minimize losses.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Skills
- Quality management
- Customer service
- Team leadership/Decision making
- Sales and promotion strategies
- Staff training and development
- Business development
Timeline
Executive Team Leader
Target
06.2022 - Current
Assistant Branch Manager
Sherwin Williams Automotive
07.2021 - 06.2022
Assistant Store Manager
Lowes Home Improvment
01.2018 - 07.2021
Store Manager
Michaels Arts and Crafts
06.2006 - 01.2018