Kimberly Castillo
Fresno
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sever/Hostess
The Crawfish Guy
07.2025 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Hostess
Piazza Del Pane
01.2024 - 03.2025
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Built positive relationships with other front-of-house and kitchen staff.
Restaurant Hostess
Wasabi On Fire
07.2023 - 01.2024
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Informed kitchen staff of any special orders or dietary restrictions.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
Crew Member
SkyZone Entertainment
05.2022 - 07.2023
- Maintained an organized work area to ensure efficient operations.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Organized events for groups using the facility's trampoline area.
- Ensured safety of all trampoline users by enforcing rules and regulations.
Education
High School Diploma -
Clovis West High School
Fresno, CA05-2023
Skills
- Customer service
- Excellent communication
- Flexible and adaptable
- Team collaboration
- Cleanliness standards
Languages
Spanish
Professional
Timeline
Sever/Hostess
The Crawfish Guy
07.2025 - Current
Restaurant Hostess
Piazza Del Pane
01.2024 - 03.2025
Restaurant Hostess
Wasabi On Fire
07.2023 - 01.2024
Crew Member
SkyZone Entertainment
05.2022 - 07.2023
High School Diploma -
Clovis West High School