Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tom Joy

Mississauga,ON

Summary

Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry.Reliable Inside sales part sales associate bringing 2 years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback.

Overview

3
3
years of professional experience

Work History

Inside Sales Parts Associate

Peterbilt
11.2022 - Current
  • Prompt and accurate processing of orders for repair or installation of parts after understanding clients' needs;
  • Recommend or assist in the selection of appropriate parts based on the client's requirements;
  • knowledge in Paccar, cummins and CAT engine parts
  • Proactive customer contact and telemarketing efforts as a high level of service and urgency to identify and solicit potential clients when answering phone or any queries
  • • Maintain cordial relationship with existing clients and seek out opportunities ot increase sales by regular meetings
  • Estimate costs of installing and maintenance of the serviced parts by documenting as per the procedure;
  • • Resolve issues in consultation with the clients by troubleshooting to ensure ongoing after sales service
  • Provide high level of support to the Service Department, Parts Supervisor, participate in the on-call rotation, and may offer training in the installation and maintenance of the parts and services;
  • Maintains client records, files and processes shipping and receiving documents, packs and ships the parts, tracks backorders and its recovery and promptly processes returns and credits( after proper inspection )
  • offering the aftermarket options and promotions to increase the overall sales.


Equipment, Service and Parts- inventory administrator

Crawford Packaging
01.2022 - 11.2022
  • Coordinating within the sales, purchasing and IT departments
  • Providing service parts, schedules to the technicians (10-12) and maintaining the transportation management
  • Working with CRM (ERP system) to keep tracking the order status
  • Solving the client inquiries and providing the details within Canada, USA, and Mexico clients
  • Working closely with parts department to send parts to technicians via UPS, Purolator, and FedEx
  • Creating the customs papers and CUSMA docs for USA and Mexico shipments
  • Communicating with customers to schedule the technicians for service calls
  • Answering to all the department and customer inquiries
  • Reporting to the Parts manager, Sales manager, and service manager
  • Keeping the check on the maintenance of company vehicles
  • Produced daily reports on shipments, team performance and financial numbers

Shipping Supervisor/, Operations Clerk

Princess auto
01.2021 - 01.2022
  • Working effectively to keep improving across all the company KPI’s
  • Leading the team and reviewing health safety on regular basis
  • Inspecting the load formation, securing and minimize the risk of damage
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials
  • Processing orders and preparing invoices
  • Arranging meeting with carriers and contacting customers for self pick-
  • Produced daily reports on shipments, team performance and financial numbers
  • Prepared accurate shipping orders and bills of lading to direct and route materials
  • Organized storage areas to maximize movement efficiency and minimize labor
  • Implemented cost-effective methods, carriers, and routes to optimize shipping and receiving strategies
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials
  • Operated lift and hand trucks to transfer materials to and from target areas
  • Foresee the demands and keeping the accuracy level to maximum

Education

Certificate of MRP strategies in SAP (LinkedIn) - Supply Chain Management and Logistics

2022

Skills

  • Leveraging Technology Microsoft Office 365 including MS word, Excel, and Outlook, QuickBooks
  • Ability to do multi-tasks and motivate team members
  • Working in a Team to achieve objectives
  • Project Management and meeting timelines
  • Effective leadership skills and B2C sales knowledge
  • ELIGIBILITY
  • Current Availability
  • Monday
  • Full day/Night
  • Friday
  • Tuesday
  • Saturday
  • Wednesday
  • Holidays
  • Thursday

Languages

English
Professional Working

Timeline

Inside Sales Parts Associate

Peterbilt
11.2022 - Current

Equipment, Service and Parts- inventory administrator

Crawford Packaging
01.2022 - 11.2022

Shipping Supervisor/, Operations Clerk

Princess auto
01.2021 - 01.2022

Certificate of MRP strategies in SAP (LinkedIn) - Supply Chain Management and Logistics

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Tom Joy