Summary
Overview
Work History
Education
Skills
SUMMARY OF QUALIFICATIONS
Timeline
Generic

Tom Joanis

Costa Mesa

Summary

Dedicated and reliable team player with a strong work ethic seeking opportunities for overnight and or early morning shifts from 6pm to 12pm. Mon-Thur, with full availabillty Fri-Sun and Holidays. Capable of lifting over 90lbs overhead, highly adaptable, and able to take on leadership roles. Extensive experience in retail sales and over 25 years in customer service-related industries, bringing a wealth of knowledge and expertise to any team.

Overview

30
30
years of professional experience

Work History

Sales/Operations Manager, General Manager Designate

Staples Inc.
01.1998 - 07.2002
  • Opened new store location
  • Recruited, hired, and trained for all store positions
  • Scheduled and promoted staff members to maximize production

Senior Loan Agent

Lenox Financial
03.2012 - Current
  • Top Tier sales production
  • Increased involvement in operation side of loan process
  • Processing
  • Escrow
  • Funding
  • Senior Loan Officer, training and development of new agents

Senior Loan Agent

Loan Depot
03.2010 - 02.2012
  • Top Level sales member
  • Senior Loan Officer, training and development of new agents
  • Assisted in establishing name brand during initial start up
  • Top Sales team Member

General Manager Designate

Staples
04.1995 - 08.2003
  • Directed operational strategy to optimize efficiency and productivity across multiple departments.
  • Implemented cost-reduction initiatives that enhanced profitability without compromising service quality.
  • Led cross-functional teams to drive process improvements and achieve organizational goals.
  • Developed and managed annual budgets, ensuring alignment with strategic objectives and resource allocation.

Senior Loan Agent

Ditech/GMAC Mortgage
01.2006 - 02.2010
  • Multiple Platinum Club Level recipient
  • Member of top sales team for 2008 & 2009
  • Passed Federal S.A.F.E.exam September 2009
  • Top 125% CLTV Home Equity Loan producer

Training Manager

Ditech/GMAC Mortgage
04.2005 - 12.2005
  • Assisted in opening of AZ expansion site
  • Conducted New Hire training class for Loan Agents
  • Provided sales floor support and training for over 100 active loan agents
  • Developed new & effective training curriculum to coincide with changing market conditions and company objectives

Senior Loan Agent

Senior eTeams Loan Agent
08.2002 - 04.2005
  • Part of exclusive group of agents selected to launch eTeams as a result of top internet lead conversion
  • Lead sources included proprietary internet leads, Lending Tree leads, and Lower My Bills leads

Initiator

C.M.B Mortgage
09.1998 - 12.1998
  • Created interest in cold leads for transfer to Senior Loan Agents
  • Led team of 15 in lead transfers
  • Left due to company closure

Education

High School Diploma -

Marina High
Huntington Beach, CA
06-1993

Associate of Science - Radiology Techinition

Orange Coast College
Costa Mesa, CA
06-2028

Skills

  • Loan structuring
  • Professionalism and ethics
  • Goal-oriented mindset
  • Effective negotiation
  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Highly motivated
  • Decision-making skill
  • Stockroom management

SUMMARY OF QUALIFICATIONS

  • Over 13 years of mortgage industry experience
  • Provided training and ongoing development of 100+ agents at expansion site
  • Proven expert in team-driven call center mortgage environment
  • Thorough knowledge of wide product mix including Conventional, FHA, VA, Alt-A, Home Equity, and 125% LTV

Timeline

Senior Loan Agent

Lenox Financial
03.2012 - Current

Senior Loan Agent

Loan Depot
03.2010 - 02.2012

Senior Loan Agent

Ditech/GMAC Mortgage
01.2006 - 02.2010

Training Manager

Ditech/GMAC Mortgage
04.2005 - 12.2005

Senior Loan Agent

Senior eTeams Loan Agent
08.2002 - 04.2005

Initiator

C.M.B Mortgage
09.1998 - 12.1998

Sales/Operations Manager, General Manager Designate

Staples Inc.
01.1998 - 07.2002

General Manager Designate

Staples
04.1995 - 08.2003

High School Diploma -

Marina High

Associate of Science - Radiology Techinition

Orange Coast College

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Tom Joanis