Tom GUDER
Dundas,Canada
Summary
Experienced and dependable professional with a strong background in customer service and in-depth knowledge of municipal practices. Known for consistently providing exceptional service and building positive relationships with customers, while navigating complex processes with efficiency. Proven ability to work effectively in team environments, demonstrating reliability and a commitment to achieving organizational goals.
Overview
21
21
years of professional experience
Work History
Service Operations Representative
City of Hamilton
Hamilton, Ontario
03.2004 - Current
- Creation, retrieval, updating, and inputting of payroll data, equipment and materials usage, and contracted services costs.
- Logging work orders, customer inquiries, and receipting stock in the Maintenance Management System.
- Delivery of resolution to customer service-related issues in accordance with by-laws and policies.
- Prioritization and dispatch of calls to the field, in addition to ensuring Supervisors and Superintendents receive service requests in a timely and accurate manner.
- Utilization of multiple computer applications for accurate and efficient data entry.
- Liaising with all levels of management, elected officials, other departments, outside agencies, and contractors while leveraging knowledge of municipal structures and protocols for an enhanced customer experience.
- Active participant in team meetings, engaging in discussions on current projects, initiatives, and best practices.
- Provision of day-to-day guidance and supervisory support to student workers.
- Participation in Parks systems review process as a knowledge contributor.
Education
Media Arts - Honours Diploma - Television Broadcasting
Mohawk College of Applied Arts And Technology
Hamilton, None04-1996
Skills
- Exceptional customer service
- Collaborative communication style
- Value-driven approach
- Results oriented
- Trustworthy contributor
- Strong team supporter
Additional Skills and Training
- Microsoft D365 CRM
- Hansen Information Technology systems
- PeopleSoft Payroll systems
- Equity, Diversity and Inclusion including Racial Equity, and Gender Identity and ADOA
- Health and Safety Awareness
- First Aid/CPR
Timeline
Service Operations Representative
City of Hamilton
03.2004 - Current
Media Arts - Honours Diploma - Television Broadcasting
Mohawk College of Applied Arts And Technology
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