Tom Covert
Surrey,BC
Summary
Dynamic Guest Relations Executive with a proven track record at Nottawasaga Resort, excelling in customer relations and enhancing guest satisfaction. Skilled in staff management and promotions, I successfully coordinated cross-departmental efforts to elevate brand loyalty and optimize service delivery, turning feedback into actionable improvements for exceptional guest experiences.
Professional in hospitality with proven ability to enhance guest experiences and foster positive relationships. Known for effectively managing guest services and addressing concerns promptly. Strong focus on team collaboration and achieving results while adapting flexibly to changing needs. Proficient in communication and conflict resolution, ensuring seamless operations.
Overview
4
4
years of professional experience
Work History
Guest Relations Executive
Nottawasaga Resort
03.2020 - 04.2023
- Served as main point of contact for VIP guests and kept hotel and restaurant departments briefed on individual requirements.
- Coordinated with various departments to ensure seamless guest experiences.
- Managed guest relations to boost brand reputation and loyalty.
- Managed guest feedback to improve service delivery and enhance guest experiences.
Nightclub Promoter
Lavelle
01.2021 - 04.2022
- Increased brand visibility by engaging with diverse audiences at events partnering with highly recognized consumers to enhance promotions
- Promoted products and services to enhance customer interest.
- Boosted sales with strategic promotional activities through social media and networking events
- Executed marketing campaigns for increasing brand awareness.
- Served high customer volumes during special events, nights, and weekends.
- Developed promotional strategies to increase product reach.
Concierge Agent
Belcroft Estate
05.2019 - 05.2021
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
Education
Bachelor of Arts - Hospitality Administration And Management
University of Toronto
Toronto, ONSkills
- Guest satisfaction focus
- Exceptional communication
- Customer relations
- Guest relations
- Crowd control
- Staff management
- Sales promotion
- Promotions management
- Business operations monitoring
Languages
English
Native or Bilingual
Timeline
Nightclub Promoter
Lavelle
01.2021 - 04.2022
Guest Relations Executive
Nottawasaga Resort
03.2020 - 04.2023
Concierge Agent
Belcroft Estate
05.2019 - 05.2021
Bachelor of Arts - Hospitality Administration And Management
University of Toronto
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