Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Affiliations
Timeline
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TOM CHAN

Vancouver,BC

Summary

Highly motivated and customer-focused IT Support professional with 2+ years of experience in help-desk environment, proficient in Windows, macOS, and Linux operating systems, and possessing excellent troubleshooting and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Software Engineer

Medico Supplies
Surrey, BC
02.2023 - 04.2023
  • Provided technical assistance and resolved issues in Windows and macOS systems.
  • Established new MacBook and development environment for fresh recruits.
  • Resolved technical issues for customers through effective communication via telephone calls and emails.

Freelance Technical Support

Fiverr
Vancouver, BC
11.2022 - 02.2023
  • Received 5-star ratings for completing 6 technical requests of Window and Mac from clients.
  • Provided clear, concise, and positive technical solutions to clients in a consultative manner.

Software Developer

Hee Solutions Limited
Hong Kong
09.2020 - 05.2021
  • Managed broker-supplied system for 12 brokers, effectively collaborating with the team and demonstrating project management expertise.
  • Provided second-level support for stock warrant trading software, maintaining 99.9% system uptime and promptly resolving critical issues within 24 hours.

Education

Bachelor of Science - Mathematics

The Hong Kong University of Science And Technology
Hong Kong
05.2019

Skills

  • Helpdesk operations
  • Operating Systems: Windows, macOS, Linux
  • Software and OS Troubleshooting and Technical Support
  • Customer Service and Support
  • Customer Relations

Certification

ESL Pathways Certificate, VCC, 12/01/23

Accomplishments

12th place in the 2017 Hong Kong Society of Financial Analysts & Hong Kong Exchanges and Clearing Ltd. Portfolio Management Competition

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual

Affiliations

  • Volunteered Renfrew Community Park 60th Anniversary as an IT Support on September 7th in 2024

Timeline

Software Engineer

Medico Supplies
02.2023 - 04.2023

Freelance Technical Support

Fiverr
11.2022 - 02.2023

Software Developer

Hee Solutions Limited
09.2020 - 05.2021

Bachelor of Science - Mathematics

The Hong Kong University of Science And Technology

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