Toluwase Adeniyi

Highly skilled and results-driven IT consultant with a proven track record of successful project management and client support. Skilled in directing development with creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership. Seeking a permanent, full-time consultant position at Business Insight to leverage my expertise in implementing key software and hardware components, providing exceptional support to clients and contributing to the success of any team I'm on.

Successful Project Implementations:

• Led a team of consultants in implementing a complex enterprise resource planning (ERP) system for a Fortune 500 client, resulting in a 25% reduction in operational costs and a 30% improvement in process efficiency.
• Oversaw the seamless migration of a client's legacy IT infrastructure to a cloud-based solution, achieving zero downtime and saving the client $100,000 in infrastructure costs.

Client Satisfaction and Retention:

• Maintained a 98% client satisfaction rate over five years at XYZ Tech Solutions, resulting in a consistent stream of repeat business and referrals from satisfied clients.
• Played a crucial role in resolving a critical issue for a key client, earning a letter of appreciation from the client's CEO and securing a long-term service contract.

Team Leadership and Collaboration:

• Led a cross-functional team of 10 consultants in delivering a mission-critical software upgrade for a major client, meeting all project milestones ahead of schedule and under budget.
• Collaborated with the sales team to secure a lucrative contract with a new client, leveraging technical expertise in presentations and negotiations.

Problem Solving and Troubleshooting:

• Diagnosed and resolved a persistent network issue for a client that had been unresolved by previous consultants, restoring normal operations and earning a client satisfaction rating of 100% for the resolution.
• Identified and mitigated a security vulnerability in a client's IT infrastructure, preventing potential data breaches and earning recognition from the client's IT security team.

Process Improvements:

• Implemented an automated ticketing system for client support requests, reducing response time by 50% and improving overall efficiency in issue resolution.
• Streamlined the software deployment process, reducing deployment time by 30% and minimizing the risk of configuration errors.

Technical Certifications and Training:

• Obtained Project Management Professional (PMP) certification, enhancing project management skills and contributing to a 15% increase in project success rate.
• Completed Microsoft Certified Azure Administrator Associate training, enabling seamless integration of Azure cloud services into client infrastructures and driving cloud adoption.

• Project Management Professional (PMP)
• ITIL Foundation
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Azure Administrator Associate
• CISA - Certified Information Systems Auditor
• CompTIA Network+

• AITP (Association of Information Technology Professionals) - Member
• ACMP (Association of Change Management Professionals) - Certified Change Management Professional
• IIBA (International Institute of Business Analysis) - Certified Business Analysis Professional (CBAP)
• HDAA (Help Desk Association Australasia) - Member
• IAAP (International Association of Accessibility Professionals) - Certified Professional in Accessibility Core Competencies (CPACC)