Toluwanimi Ogunmodede

• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

• only went for a bit of training . didn't complete because of family issues

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Handled 30+ inbound and outbound calls daily, resolving customer inquiries, complaints, and technical issues.
• Consistently achieved or exceeded customer satisfaction ratings and call resolution goals.
• Documented customer interactions and transactions accurately in CRM software.
• Assisted in the development of scripts and responses for common customer inquiries

• Receiving and placing customer service telephone calls

• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

• Resolving customer complaints, managing database records, drafting status reports on customer service issues Data entry and research as required to troubleshoot customer problems.

• Was employee of the year.