Tolulope Abiodun Babatola

• Handled customer inquiries and suggestions courteously and professionally providing solutions,and also peace of minds to customers by applying all banking and financial compliance practices
• identifying customers needs,and providing solutions and also winning customer s loyality through service excellence .
• Delivering excellent service to both external and internal customers.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Investigated and resolved customer inquiries and complaints quickly.
• Use multiple computer systems applications to research products that meets the needs of customers.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

•Assist clients with fraudulent activities or scam on their credit cards..

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Communicated with clients regarding account services, statements, and balances.
• Completed data entry to record call notes, suggestions and questions.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
• Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
• Promoted company brand and unique offerings through personalized customer service.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Tracked customer service cases and updated service software with customer information.
• Utilized customer service software to manage interactions and track customer satisfaction.