Tolulope Palmer
Winnipeg,Manitoba
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.
Overview
19
19
years of professional experience
Work History
Event Coordinator
Stage Craft Limited
09.2014 - 11.2023
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Streamlined registration processes for increased efficiency and reduced waiting times.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Spearheaded fundraising events that exceeded financial goals through effective donor engagement initiatives.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Customer Service Representative
Starcomms Plc
04.2010 - 08.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Call Center Representative
Starcomms Plc
03.2005 - 04.2010
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
Education
Master of Arts - Human Resource Management
Lagos State University
Ojoo, Lagos Nigeria08.2011
Bachelor of Science - International Relations
Obafemi Awolowo University
Ife , Osun State Nigeria02.2003
Skills
- Vendor Sourcing
- Special Events Planning
- Business Growth
- Logistics Management
- Workflow Management
- Strong planning capabilities
- Ability to follow instructions
- Excellent communication and customer skill
- Creative thinker with a passion for implementing new and innovative ideas
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Event Coordinator
Stage Craft Limited
09.2014 - 11.2023
Customer Service Representative
Starcomms Plc
04.2010 - 08.2014
Call Center Representative
Starcomms Plc
03.2005 - 04.2010
Master of Arts - Human Resource Management
Lagos State University
Bachelor of Science - International Relations
Obafemi Awolowo University
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