Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
References
Timeline
Generic

Tolulope Owoseni

New Westminster,BC

Summary

Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Possess specialized skills in conflict resolution, customer relationship management, and multitasking. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to maintaining professionalism and courtesy in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Mint Agency
Birmingham, West Midlands
01.2022 - 01.2024
  • Created memorable dining moments by guiding guests' choices at the 2022 Commonwealth Games.
  • Managed inventory levels by forecasting seasonal and event-based demand
  • Executed multiple responsibilities simultaneously, adhering to relevant regulations and company guidelines
  • Demonstrated multitasking capacity to handle more than 2,000 customer interactions each week
  • Exceeded customer expectations, fostering comfort and satisfaction at the 2023 Ascot Racecourse.
  • Conveyed customer feedback to the sales team and handled customer issues efficiently and courteously.
  • Ensured compliance with age regulations for alcohol and tobacco purchases
  • Handled cash register operations with precision and speed

HR Advisor

Washwood Heath Academy
Birmingham, West Midlands
02.2023 - 10.2023
  • Provided HR support, guidance, and expert advice to line managers across the business.
  • Conducted recruitment process, including job postings, phone screens and in-person interviews.
  • Restructured the remuneration scheme to allow for a more competitive salary that better reflected each individual's contribution and skill set, which resulted in a 32% reduction in staff turnover.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Managed employee relations issues such as performance management, disciplinary action and grievances.
  • Assisted the HR Manager with developing training programs for new and existing employees.

HR Administrator

Birmingham City University
Birmingham, West Midlands
10.2021 - 11.2022
  • Streamlined the onboarding process of new hires.
  • Responsible for sending all necessary documentation to new employees and ensuring that accurate information is recorded on SAP.
  • Prepared and issued contracts and letters for promotions, transfers, offer, and leaver letters.
  • Communicated and disseminated company policies and procedures to employees.
  • Ensured all pre-employment checks are made, and legal working documentation is captured via the app.
  • Proactively managed formal and informal employee relations issues and provided clear interpretation and advice on HR policy to assist in reaching commercially viable solutions.
  • Liaised with specialist HR teams to ensure a fluid movement of people throughout the employee lifecycle.

HR Associate

Enactus Aston, Birmingham
10.2020 - 09.2021
  • Facilitated the hiring of 25 new employees in multiple positions.
  • Contacted heads of department to identify their recruitment requirements and match potential candidates to vacant positions.
  • Implemented a new vacancy advertising campaign, placing job adverts on the Enactus website, and streamlined the recruitment process with new interview questions.
  • Responsible for updating the applicant tracking system, which enabled an effective and seamless recruitment process.
  • Achieved a 15% boost in target demographic recognition through innovative diversity marketing initiatives
  • Maintained employee records in accordance with applicable legal requirements.

Education

MSc - Entrepreneurship

Aston Business School
Birmingham, UK
01.2021

BA (Hons) - Business Management

The University of Liverpool
UK
01.2017

Foundation -

Bridge-House College
Ikoyi, Nigeria
01.2013

GCSE O Levels -

Dowen College
Nigeria
01.2011

Skills

  • Effective Communication
  • Time Management
  • Computer Literacy
  • Quality Assurance
  • Problem Resolution
  • Teamwork skills
  • Adaptability and Flexibility
  • Account Management
  • Customer Service
  • Product Promotion

Hobbies and Interests

  • Exercising- Weekly aerobics classes and recently joined Yoga course.
  • Passion for music and travelling, regularly attending festivals and concerts

Languages

English
Full Professional
Yoruba
Native/ Bilingual

Certification

  • Secretary of the ACS for the University of Liverpool and Liverpool John Moores 2014/2015
  • Certified Project Manager (CPM) from Digital Exchange Academy (DEXA)

References

References available upon request.

Timeline

HR Advisor

Washwood Heath Academy
02.2023 - 10.2023

Customer Service Assistant

Mint Agency
01.2022 - 01.2024

HR Administrator

Birmingham City University
10.2021 - 11.2022

HR Associate

Enactus Aston, Birmingham
10.2020 - 09.2021

MSc - Entrepreneurship

Aston Business School

BA (Hons) - Business Management

The University of Liverpool

Foundation -

Bridge-House College

GCSE O Levels -

Dowen College

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Tolulope Owoseni