Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tolulope Ogundimu

Red Deer,AB

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Walmart
05.2023 - Current
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.

Tier 1 Technical Support Representative

Limitless Technology
09.2020 - 12.2022
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
  • Reduced call resolution time by effectively troubleshooting software and hardware problems.
  • Maintained detailed records of customer interactions, noting solutions provided for future reference.
  • Collaborated with teammates to identify recurring issues and develop long-term solutions.
  • Provided remote support for customers, guiding them through the resolution process stepbystep.
  • Stayed up-to-date on product knowledge, ensuring accurate and timely information was relayed to clients.
  • Streamlined support processes by identifying areas for improvement and implementing necessary changes.

Office Administrative Assistant

Standout Business Solutions
01.2019 - 12.2020
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Network Administration

Red Deer Polytechnic
Red Deer, AB
08.2024

Bachelor of Science - Urban And Regional Planning

University of Lagos
Lagos, Nigeria
10.2017

Skills

  • Customer Complaint Resolution
  • Customer Service
  • Payment Collection
  • Merchandise Restocking

Languages

English
Native or Bilingual

Timeline

Customer Service Cashier

Walmart
05.2023 - Current

Tier 1 Technical Support Representative

Limitless Technology
09.2020 - 12.2022

Office Administrative Assistant

Standout Business Solutions
01.2019 - 12.2020

Network Administration

Red Deer Polytechnic

Bachelor of Science - Urban And Regional Planning

University of Lagos

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Tolulope Ogundimu