Tolulope Ogundimu
Red Deer,AB
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Walmart
05.2023 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Tier 1 Technical Support Representative
Limitless Technology
09.2020 - 12.2022
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Maintained detailed records of customer interactions, noting solutions provided for future reference.
- Collaborated with teammates to identify recurring issues and develop long-term solutions.
- Provided remote support for customers, guiding them through the resolution process stepbystep.
- Stayed up-to-date on product knowledge, ensuring accurate and timely information was relayed to clients.
- Streamlined support processes by identifying areas for improvement and implementing necessary changes.
Office Administrative Assistant
Standout Business Solutions
01.2019 - 12.2020
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Network Administration
Red Deer Polytechnic
Red Deer, AB08.2024
Bachelor of Science - Urban And Regional Planning
University of Lagos
Lagos, Nigeria10.2017
Skills
- Customer Complaint Resolution
- Customer Service
- Payment Collection
- Merchandise Restocking
Languages
English
Native or Bilingual
Timeline
Customer Service Cashier
Walmart
05.2023 - Current
Tier 1 Technical Support Representative
Limitless Technology
09.2020 - 12.2022
Office Administrative Assistant
Standout Business Solutions
01.2019 - 12.2020
Network Administration
Red Deer Polytechnic
Bachelor of Science - Urban And Regional Planning
University of Lagos
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