TOLULOPE JOSHUA OMOTUYI

• Participated in regular team meetings to discuss resident needs, share observations on behavior patterns, and strategize potential interventions when appropriate
• Documented resident progress and maintained accurate records for medical staff review, facilitating effective communication among care providers
• Conducted routine room checks to ensure cleanliness standards were met and any necessary repairs were addressed promptly
• Developed strong relationships with residents' family members to provide updates on condition changes or notable events within the residence

• Assisted clients with daily living needs to maintain self-esteem and general wellness
• Helped clients manage and reach individual goals, supporting independent progression and social skills
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule

• Assisted clients with daily living needs to maintain self-esteem and general wellness
• Assisted clients with daily living activities, promoting independence and wellbeing
• Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks
• Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members

• To ensure compliance and to promote a safe conduct of work at project site.

• To perform regulatory responsibilities prescribed in the Occupational Safety and Health Regulations.

• To achieve the objective of protecting fellow workers from works hazards.

• OSH legislations; Occupational risk assessment; Preparation of safe operating procedure; Monitoring the effectiveness of control measures; Encouraging worker’s participation; and Continuously improving to ensure sustained compliance to OSH law.

• Perform workplace inspection in reviewing the effectiveness and efficiency of the programmes implemented to reduces the accident/incident, unsafe act/unsafe condition at the site.

• Work closely with relevant authorities, such as Department Occupational safety and Health (DOSH), and Environment on matters related to HSE.

• Ensure all the machinery policies, procedure and instructions are comply with DOSH regulations.

• Respond promptly to agents inquiries .

• Resolve agents issues, answer questions and provide information about products or services

• Process minor claims cases to meet department requirements & benchmarks.

• Ensure that targets are met for department Turnaround Time, Quality and Productivity, in line with KPI goals

• Performs other tasks periodically assigned by supervisor in order to meet operational and/or other requirements

• Answer inquires relating to claims processing

• As a bilingual Customer Support Consultant, I will provide first-class customer service to clients via phone calls, live chat, and e-mail.
• Assist customers via the English language.
• Use provided tools and resources to resolve customer issues.
• Adhere to client-defined processes, procedures, and company policies.
• Meet or exceed minimum requirements for productivity, availability, and quality requirements.
• Meet pre-determined targets.
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests, and actions taken.