TOLULOPE JOSEPH
Edmonton,AB
Summary
Motivated Sales Engineer dedicated to delivering extraordinary results in growth, revenue, operational performance and profitability. Versed in coordinating prototype testing activities and conducting formal business and sales presentations. Creative and established professional committed to uncovering customer needs, finding solutions and removing obstacles. Possession of the ability to operate at strategic, tactical or operational levels to drive change and improvement within the engineering scope.
Overview
12
12
years of professional experience
Work History
Manufacturing Analyst
Jaytech Engineering Limited
Lekki- Ajah, Lagos
03.2022 - 03.2023
- Directed daily operations of departments, coordinating interdepartmental project activities.
- Tracked project costs and status, reported on risks and made recommendations on corrective actions.
- Assisted with long-range planning by recommending technological application programs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
Production Engineer
Tycol Engineering Limited
Maitama, Abuja
03.2020 - 08.2021
- Collaborated with teams to solve technical customer problems across product suites.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Created technical design solutions for end users, consultants and contractors.
- Instructed personnel on new systems and software via presentation and provision of training materials.
- Collaborated with vendors and developers to resolve complex technical issues and recurrent faults.
- Mentored new engineering and production team members.
- Oversaw production process and prepared proper documentation for dispatch.
- Compiled and submitted monthly and yearly reports.
- Wrote engineering documentation, developed manufacturing processes, equipment specifications and change notices and implemented modifications.
- Followed all federal, state and local work safety policies and regulations.
- Participated in cross-functional teams with manufacturing, quality, marketing and procurement departments.
- Monitored production processes and adjusted schedules.
Sales Engineer
Rolat Oil and Gas Engineering Limite
Ikeja, Lagos
03.2011 - 12.2016
- Conferred with customers and engineers to assess equipment needs and determine system requirements.
- Managed and grew vital customer accounts by astute contract review, production scheduling and customer engineering support.
- Performed in customer role to translate needs to internal product teams.
- Maintained accurate sales forecasting reports.
- Created sales or service contracts for customer review and acceptance.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Researched and identified potential customers.
- Documented account activities and generated sales reports.
- Planned various product configurations to meet diverse customer needs.
- Developed sales plans to introduce new products to market.
- Provided training and product support for other members of sales team.
- Negotiated tender and contract terms to meet both client and company needs.
Education
233 HRS OIL & GAS HEALTH & SAFETY CERTIFICATE - Occupational Health And Safety
ALISON CENTER
IRELAND01.2018
HIGHER NATIONAL DIPLOMA - Mechanical Engineering Technology
LAGOS STATE POLYTECHNIC
NIGERIA10.2009
DIPLOMA - DATA PROCESSING
PROSPECT SCHOOL OF COMPUTER AND BASIC STUDIES
01.2004
NATIONAL DIPLOMA - Mechanical Engineering
THE POLYTECHNIC
NIGERIA02.2003
Skills
- Microsoft Office
- Team Building
- Good Work Ethic
- Supervision & Leadership
- Problem Resolution
- Critical Thinking
- Team Management
- Statistical Analysis
References
PROVIDED ON REQUEST
Languages
English
Native/ Bilingual
Interests
Reading, Traveling and Researching
Timeline
Manufacturing Analyst
Jaytech Engineering Limited
03.2022 - 03.2023
Production Engineer
Tycol Engineering Limited
03.2020 - 08.2021
Sales Engineer
Rolat Oil and Gas Engineering Limite
03.2011 - 12.2016
233 HRS OIL & GAS HEALTH & SAFETY CERTIFICATE - Occupational Health And Safety
ALISON CENTER
HIGHER NATIONAL DIPLOMA - Mechanical Engineering Technology
LAGOS STATE POLYTECHNIC
DIPLOMA - DATA PROCESSING
PROSPECT SCHOOL OF COMPUTER AND BASIC STUDIES
NATIONAL DIPLOMA - Mechanical Engineering
THE POLYTECHNIC
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